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<p class="text text--16"><img alt="Integra Managed Care Logo" class="alignnone wp-image-79526" decoding="async" height="86" loading="lazy" sizes="(max-width: 334px) 100vw, 334px" src="https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/integra-managed-care-logo.png" srcset="https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/integra-managed-care-logo.png 443w, https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/integra-managed-care-logo-222x57.png 222w" width="334" /></p>
<p class="text text--16">Bringing better visibility, flexibility, and coaching to a distributed healthcare workforce.</p>


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<h4>Healthcare &amp; Life Sciences, <br /> Provider<h4></h4></h4>

<h4>4 month implementation<br /> 45,000 patients served<h4></h4></h4>

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<h3>Integra Managed Care’s goal is to improve the quality of life of its members in the communities in which they live.</h3>
<p class="text text--16">Integra Managed Care is a New York State Managed Long Term Care Plan designed for adults living with long-term disabilities. Integra’s goal is to help members live safely and independently in the comfort of their own homes, with a dedicated team of nurses and social workers who ensure they receive the care and services to enable living as independently as possible.</p>


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Talkdesk Quality Management empowers supervisors with insights into their staff’s interactions, dramatically impacting performance. Analyzing metrics on calls and listening to call recordings have provided many learning opportunities, and coaching is key to scaling our business for the future.

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Patient-focused experience with Healthcare Experience Cloud.

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Learn from Philip Myones, CIO at Integra Manager Care.

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Veja como as soluções da Talkdesk trouxeram mais visibilidade, flexibilidade e capacitação para a força de trabalho distribuída da Integra Managed Care em apenas 4 meses.

Service & Support

Healthcare & Life Sciences,
Provider

4 month implementation
45,000 patients served

Integra Managed Care’s goal is to improve the quality of life of its members in the communities in which they live.

"Talkdesk Quality Management empowers supervisors with insights into their staff’s interactions, dramatically impacting performance. Analyzing metrics on calls and listening to call recordings have provided many learning opportunities, and coaching is key to scaling our business for the future."

Patient-focused experience with Healthcare Experience Cloud.

Learn from Philip Myones, CIO at Integra Manager Care.

Service & Support

Healthcare & Life Sciences, Provider

4 month implementation 45,000 patients served

Integra Managed Care’s goal is to improve the quality of life of its members in the communities in which they live.

"Talkdesk Quality Management empowers supervisors with insights into their staff’s interactions, dramatically impacting performance. Analyzing metrics on calls and listening to call recordings have provided many learning opportunities, and coaching is key to scaling our business for the future."

Patient-focused experience with Healthcare Experience Cloud.

Learn from Philip Myones, CIO at Integra Manager Care.

Healthcare & Life Sciences,
Provider

4 month implementation
45,000 patients served