Optimize your contact center. Increase your cost savings.

Talkdesk is uniquely positioned to help your business weather economic cycles by empowering you to reduce costs and improve CX.

Calculadora de economia de custos

Do more with less.

Even with reductions being made to budgets and continued labor shortages, contact centers must remain focused on delivering exceptional CX.

Disparate technologies and vendors

Businesses implemented technologies from a number of different vendors to quickly enable their remote contact centers, and the resulting fragmentation makes supporting these technologies expensive and difficult to manage and maintain.

Human capital cost

Agents are by far the most expensive cost components of a contact center. To make matters worse, contact centers continue to grapple with a global skills shortage. Optimizing staffing while handling an increasing number of customer conversations becomes an imperative, all while improving CX.

Rising call volumes

Contact centers struggle with high variability and volatility in the volume of customer support needs. As call volume continues to rise, customers encounter longer hold times and an overall degraded experience while climbing operational costs impact contact centers.

Dynamic scaling of resources

There are times when the contact center is busier than usual, putting agents under increased pressure to mitigate long hold times which can jeopardize CSAT and threaten revenue. This is compounded by the continued skills shortage that is plaguing contact centers globally. The challenge is how to scale resources and contact center operations to meet these bursts in demand, all while effectively managing costs.

How To Set Up A Call Center
Call centre supervisor holding a tablet coaching call center agent woman looking at a computer
a call enter woman agent handles an angry customer
Two people interact through digital customer service applications

Talkdesk can help.

See how our solutions can save you money and improve CX.