Talkdesk, a leading provider of contact center solutions, has been named a “Hot Vendor” in the Intelligent Contact Center 2018 report by Aragon Research, Inc. Each year, Aragon Research reviews new trends occurring across multiple markets and identifies those vendors who are disrupting traditional models and strategies.
According to the Aragon Research’s latest press release, “Because it acts as the primary interface between enterprises and their customers, the impact of Contact Centers on the customer journey is profound. Aragon identifies three Hot Vendors adding modern AI technologies to current Contact Center functions and workflow to improve the customer sales and support journeys.”
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With enterprise class performance and a consumer-like ease of use, Talkdesk allows companies to make customer experience a competitive advantage. Talkdesk solutions are easily adaptable to the evolving needs of customers, resulting in increased productivity, customer satisfaction and cost savings. As a leading provider of intelligent contact center solutions, Talkdesk offers the agility and speed to transform and create a frictionless journey for both their customers and contact center agents.
"We believe our inclusion in the Hot Vendor report by Aragon Research confirms and validates our innovative, cloud-native approach"
Tiago Paiva, Talkdesk CEO
“By combining enterprise performance with a consumer-like ease of use, Talkdesk empowers companies to make customer experience a competitive advantage by easily adapting contact center operations to the evolving needs of customers and support teams, resulting in increased productivity, customer satisfaction and cost saving,” said Tiago Paiva, CEO of Talkdesk.
Talkdesk Enterprise Contact Center Platform is unique among the Intelligent Contact Center Hot Vendors in the way it enables and empowers enterprises to streamline the agent and the customer experience.
Ready to learn more about Talkdesk? We will be on site at Dreamforce 2018 in booth #904. Not attending Dreamforce? Join us at Opentalk18, the most thought-provoking customer experience event of the year!
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