Business Continuity

Talkdesk for Travel & Hospitality: Move to the cloud now

Chris Palmer

By Chris Palmer

0 min read

“Talkdesk works well with remote teams. When I’m onboarding new hires, I can have them download, register and learn how to use the program within an hour, and they are able to take calls.” — Emily Donohoe, training specialist, HotelTonight

For many, 2020 is a year of change — both personally and professionally. Currently, the coronavirus (COVID-19) pandemic is taking the world by storm, forcing many to practice social distancing or shelter-in-place for safety. For organizations, this means a change in business operations by switching to a remote way of working.

However for some companies, particularly in travel and hospitality, the storm came abruptly with little time for planning and response. Contact centers utilizing on-premises infrastructures do not have adequate flexibility and scalability to allow their workforce to operate remotely and also meet rising customer demands.

With governments around the world shutting down borders and declaring travel bans, customers are looking for support like never before and B2C contact centers are finding themselves flooded with higher demands as call volumes skyrocket.

Fortunately, Talkdesk® is here to help.

Move to the cloud and ensure Business Continuity

Talkdesk Business Continuity for Travel & Hospitality is a program specifically targeted at keeping operations up and running at all times. By supporting customers in their transition to the cloud, Talkdesk deploys industry-leading contact center solutions to unleash the power of a remote workforce.

For travel and hospitality companies hardest hit by this crisis, start working with Talkdesk Enterprise Cloud Contact Center in as little as 24 hours, with a 90-day free trial period and expert support every step of the way. Not only will this ensure a business continuity strategy during this difficult time, but it also acts as a long-term strategic solution.

Customer support professionals will have access to flexible, strikingly intuitive tools that work on any device and from any location. On top of that, agents are able to boost their productivity by diving into all the necessary training material through Talkdesk Academy, where in just a few hours they can become certified experts in customer experience (CX) by taking on a variety of customer-centric courses.

Now more than ever, it’s important for businesses to adapt and prepare for the unexpected. Ensuring successful customer relationships, even in times of crisis, will enable organizations to thrive in the face of adversity.

Sign up by May 1, 2020.

Business Continuity for Contact Centers

Business Continuity

Keep your business moving forward, even in times of uncertainty. Transition your contact center to the cloud in as little as 24 hours and equip your agents with best-in-class tools to work from anywhere, without missing a beat.

Want to know more?


Chris Palmer

Chris Palmer

Chris Palmer is the Snr Marketing Manager EMEA at Talkdesk based in our London office. Chris is responsible for building and implementing the marketing plan to drive growth and awareness in Europe for Talkdesk. As a keen soccer (football) fan, in his spare time you can find Chris on the pitch or watching a Manchester United game.