Recognized for industry success, leadership, and strategic influence
SAN FRANCISCO–Aug. 4, 2022–Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, today announced that Tiago Paiva, the company’s chief executive officer, received the top honor of UC Leader of the Year during the UC Awards 2022 presented by UC Today.
When Paiva founded Talkdesk in 2011, he had a bold vision for disrupting an old market through new and better ways of delivering great customer service. Over the last decade, his passion for innovation has helped organizations around the world to transform their customer interactions into meaningful moments for building brand trust and loyalty. At the same time, Paiva has rapidly grown Talkdesk into one of the most highly valued private companies in the SaaS/enterprise software space.
Within the last four years alone, Talkdesk has introduced more than 50 product innovations including: the first contact center platforms for industry-specific needs, the first business phone system natively built on a leading CCaaS platform, and AI and automation solutions for faster, more frictionless customer experiences. The journey to unlock the promise and potential of great customer experiences continues on as Talkdesk embarks on the next 10 years of audacious innovation.
The UC Awards celebrates unified communications and collaboration technology innovation and industry success. Winners are chosen based on their ability to innovate, the impact on their niche, and various other factors, including the impact each company has on its intended customer. Talkdesk was additionally a finalist in the UC Awards 2022 Most Innovative Product category for Talkdesk Industry Experience Clouds™.
Talkdesk received previous recognition in the UC Awards 2020 when Charanya Kannan, Talkdesk chief product and engineering officer, was named CX Leader of the Year. Talkdesk was also named Best Contact Center Platform 2020 and 2019.
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
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