Login

Partner

Assistenza

Contattaci GUARDA UNA DEMO

TALKDESK BLOG

È la fine della Customer Experience come la conosciamo

Tiago Paiva

Continua a leggere

Tiago Deep Purple

See what else is new.

Customer experience automation: The definitive guide

Intelligenza Artificiale

Customer experience automation: The definitive guide

By Toussaint Celestin

Christmas in July: Why retailers need to start holiday prep now

Vendita al dettaglio e Beni di Consumo

Christmas in July: Why retailers need to start holiday prep now

Michael Klein Speaker

By Michael Klein

More tools won’t fix CX, smarter coordination will

Intelligenza Artificiale

More tools won’t fix CX, smarter coordination will

By Munil Shah

What is a virtual agent? A comprehensive guide

Intelligenza Artificiale

What is a virtual agent? A comprehensive guide

Celia Cerdeira

Di Celia Cerdeira

When travel hits turbulence, CX takes off

Settore turistico ricettivo

When travel hits turbulence, CX takes off

Michael Klein Speaker

By Michael Klein

The end of monolithic AI: Here's why you really need a multi-agent architecture

Intelligenza Artificiale

The end of monolithic AI: Here's why you really need a multi-agent architecture

Pedro Andrade Partner Tech Connect

Di Pedro Andrade

11 ways to improve customer experience (CX)

Le tendenze dei contact center

11 ways to improve customer experience (CX)

Celia Cerdeira

Di Celia Cerdeira

È la fine della Customer Experience come la conosciamo

Intelligenza Artificiale

È la fine della Customer Experience come la conosciamo

Tiago Paiva, Talkdesk CEO & Founder

Di Tiago Paiva

Contact center management: Skills, tips, and strategies for success

Le tendenze dei contact center

Contact center management: Skills, tips, and strategies for success

Celia Cerdeira

Di Celia Cerdeira

How AI is reshaping healthcare’s front door

Assistenza Sanitaria e Scienze della Vita

How AI is reshaping healthcare’s front door

Patty Hayward

By Patty Hayward

How AI agents elevate—not eliminate—contact center agents

Intelligenza Artificiale

How AI agents elevate—not eliminate—contact center agents

By Toussaint Celestin

Are your contact center KPIs outdated?

Le tendenze dei contact center

Are your contact center KPIs outdated?

By Clayton Lougée

Intelligenza Artificiale

Customer experience. A better way.

Continua a leggere

How to improve customer service: A step-by-step guide

Le tendenze dei contact center

How to improve customer service: A step-by-step guide

Celia Cerdeira

Di Celia Cerdeira

Top 5 takeaways for successful change management in healthcare

Supporto Personalizzato

Top 5 takeaways for successful change management in healthcare

Mitch Mann Purple

By Mitch Mann

Closing the CX gap with AI for on-premises contact centers

Intelligenza Artificiale

Closing the CX gap with AI for on-premises contact centers

Antonio Veloso Purple

By António Veloso

A guide to contact center quality assurance

Le tendenze dei contact center

A guide to contact center quality assurance

Celia Cerdeira

Di Celia Cerdeira

Retail's next CX frontier: From contact center efficiency to intelligent experience hubs

Vendita al dettaglio e Beni di Consumo

Retail's next CX frontier: From contact center efficiency to intelligent experience hubs

Michael Klein Speaker

By Michael Klein

Contact center analytics: The ultimate guide

Le tendenze dei contact center

Contact center analytics: The ultimate guide

Celia Cerdeira

Di Celia Cerdeira

First call resolution (FCR): What it is and how to improve it

Le tendenze dei contact center

First call resolution (FCR): What it is and how to improve it

Celia Cerdeira

Di Celia Cerdeira

What is customer service automation and how does it work?

Le tendenze dei contact center

What is customer service automation and how does it work?

Celia Cerdeira

Di Celia Cerdeira