Login

Partner

Assistenza

Richiedi la demo

The Talkdesk blog.

Insight, trend e best practice sulla customer experience.

Tiago Deep Purple

BLOG IN EVIDENZA

È la fine della Customer Experience come la conosciamo

By Tiago Paiva

Continua a leggere

See what else is new.

Omnichannel routing: What it is and how it works

Le tendenze dei contact center

Omnichannel routing: What it is and how it works

Celia Cerdeira

Di Celia Cerdeira

Imagine losing 19%–32% of your customers: How AI disrupted holiday shopping

Vendita al dettaglio e Beni di Consumo

Imagine losing 19%–32% of your customers: How AI disrupted holiday shopping

Michael Klein Speaker

By Michael Klein

Digital customer service: What it is and how it works

Intelligenza Artificiale

Digital customer service: What it is and how it works

Celia Cerdeira

Di Celia Cerdeira

What is customer perception? Definition, types, and how to improve

Le tendenze dei contact center

What is customer perception? Definition, types, and how to improve

Celia Cerdeira

Di Celia Cerdeira

AI knowledge management: Definition, features, and benefits

CXA

AI knowledge management: Definition, features, and benefits

Celia Cerdeira

Di Celia Cerdeira

Customer experience automation (CXA) platforms: What to look for in a vendor

CXA

Customer experience automation (CXA) platforms: What to look for in a vendor

Celia Cerdeira

Di Celia Cerdeira

AI in customer experience: Benefits, examples, and best practices

CXA

AI in customer experience: Benefits, examples, and best practices

Celia Cerdeira

Di Celia Cerdeira

Retail customer experience insights: Evolving CX from cost to growth

Vendita al dettaglio e Beni di Consumo

Retail customer experience insights: Evolving CX from cost to growth

Michael Klein Speaker

By Michael Klein

Customer experience transformation: A step-by-step guide

Le tendenze dei contact center

Customer experience transformation: A step-by-step guide

Celia Cerdeira

Di Celia Cerdeira

Will AI replace people in customer service? Not anytime soon. Here’s why.

Le tendenze dei contact center

Will AI replace people in customer service? Not anytime soon. Here’s why.

By Gene Marks

Travel customer experience (CX): What it is and why it matters

Settore turistico ricettivo

Travel customer experience (CX): What it is and why it matters

Celia Cerdeira

Di Celia Cerdeira

AI holiday shopping 2025: 75% of consumers will use AI to find deals

Vendita al dettaglio e Beni di Consumo

AI holiday shopping 2025: 75% of consumers will use AI to find deals

Michael Klein Speaker

By Michael Klein

Talkdesk CXA

Customer Experience. Automatizzata.

PER SAPERNE DI PIÙ

Celebrating the CX Innovators winners shaping customer experience

Supporto Personalizzato

Celebrating the CX Innovators winners shaping customer experience

Amy Payne

By Amy Payne

AI agents for insurance: Redefining efficiency, experience, and scale

Servizi Finanziari e Assicurativi

AI agents for insurance: Redefining efficiency, experience, and scale

Rahul Kumar

By Rahul Kumar

Customer Experience Automation (CXA) for healthcare: Standardize, centralize, automate

Assistenza Sanitaria e Scienze della Vita

Customer Experience Automation (CXA) for healthcare: Standardize, centralize, automate

Patty Hayward

By Patty Hayward

Small business customer service: Strategies for success

Le tendenze dei contact center

Small business customer service: Strategies for success

Celia Cerdeira

Di Celia Cerdeira

Copilot: dall’assistenza agli agenti alla loro valorizzazione

CXA

Copilot: dall’assistenza agli agenti alla loro valorizzazione

Pedro Andrade Partner Tech Connect

Di Pedro Andrade

3 customer service reports every small business should be using

Le tendenze dei contact center

3 customer service reports every small business should be using

By Gene Marks

Why modernizing customer experience is really about people

Supporto Personalizzato

Why modernizing customer experience is really about people

Carlo Bileci Speaker

By Carlo Bileci Jr.

Dataset di IA conversazionale per potenziare le prestazioni degli agenti

Tecnologia e innovazione

Dataset di IA conversazionale per potenziare le prestazioni degli agenti

By Aravind Ganapathiraju

Customer experience in SaaS: Strategies for CX improvement

Le tendenze dei contact center

Customer experience in SaaS: Strategies for CX improvement

Celia Cerdeira

Di Celia Cerdeira

Costruire un agente IA sicuro: combinare le protezioni dei LLM con la protezione tradizionale dei dati

Tecnologia e innovazione

Costruire un agente IA sicuro: combinare le protezioni dei LLM con la protezione tradizionale dei dati

By Yunjing Ma

5 cambiamenti della CX che stanno avvenendo più rapidamente di quanto pensi

CXA

5 cambiamenti della CX che stanno avvenendo più rapidamente di quanto pensi

Celia Cerdeira

Di Celia Cerdeira

10 strategies to transform CX into business growth

Supporto Personalizzato

10 strategies to transform CX into business growth

Chris Hone Speaker

By Chris Hone

Pronto a vedere i risultati con i tuoi occhi?

Trasforma il modo in cui ti connetti, ti prendi cura e sorprendi i tuoi clienti, ovunque e in qualsiasi momento.

RICHIEDI UNA DEMO