Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

RSR présente — Driving growth through great service: The lost art

third

hero

<h3>Oups ! Il semble qu'il y ait un problème de chargement de votre expérience de contenu.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Il n'est pas surprenant que les leaders du secteur de la vente au détail pensent que l'expérience client (CX) est importante, mais bon nombre d'entre eux ne pensent pas au rôle que peuvent jouer leurs centres de contact dans l'atteinte des objectifs stratégiques de l'entreprise.
Un service de qualité stimule la croissance, c'est pourquoi tous ceux qui interagissent avec les clients ont le pouvoir d'augmenter les ventes. Avec les bons outils, les employés de votre centre de contact peuvent devenir des conseillers de confiance. En d'autres termes, ils peuvent passer du statut de preneurs d'appels à celui de faiseurs d'argent et de suggestions.
In this webinar, Steve Rowen, Managing Partner at Retail Systems Research (RSR), and Shannon Flanagan, retailer at heart and VP of Retail and Consumer Goods at Talkdesk, had a conversation around the sales opportunities that CX presents and the role that the the right technology plays in realizing this potential.
To learn more about the Retail Experience Cloud, the first out-of-the-box customer service platform built for retail, visit <a href="/fr-fr/call-center-solutions/retail-ecommerce/retail-experience-cloud/" rel="noopener" target="_blank">this page</a>.

Remplissez le formulaire pour regarder l'enregistrement.

side_form

Shannon Flanagan

Steve Rowen

people

What is voice biometrics, and why does your contact center need it?

The contact center guide to improving digital customer service

What’s driving CX trends in 2023?

Everything you need to know about omnichannel contact centers

Vous pourriez également être intéressé par :

card_related

Register and watch the Driving growth through great service: The lost art Webinar.