Industries | CONSUMER GOODS
Unifying consumer goods service for every customer and consumer.
Deliver proactive sales and service across the entire consumer goods journey with AI-powered customer experience solutions.
Transform consumer goods experiences with AI.
Built for consumer packaged goods and brand manufacturers, our experience cloud powered by CXA, empowers agents, delights customers, and turns everyday interactions into sales opportunities.
Elevate D2C with AI that personalizes every moment.
Train multiple AI agents to orchestrate commerce related tasks like product discovery, online orders, subscriptions, delivery and loyalty reminders—easing agent workloads to focus on growing the business.
Supercharge outbound and inbound teams.
Equip your team with real-time product and order intelligence and AI-powered Copilot support, enabling personalized, frictionless service across the entire consumer packaged goods journey.
Unified D2C + B2B customer & partner service.
Supports both consumers and B2B partners (retailers, distributors, marketplaces) with real-time visibility into POs, ASNs, invoices, shortages, compliance, and inventory, reducing manual back-and-forth and accelerating resolution.
AI-Powered Automation & Orchestration (CXA).
Uses AI and CXA to automate complex, policy-driven workflows—returns eligibility, replacement rules, refund logic, allocation issues, deductions handling, and delivery exception recovery—while routing high-value cases to agents with full context.
Accélérez le délai de rentabilisation.
Reduce deployment time and unlock value quickly with ready-to-use workflows, unified data integrations, and AI-powered automation purpose-built for consumer goods.
Integrated agent workspace with real-time data
Gives agents instant access to OMS, WMS/TMS, ERP, EDI, payments, product data, and customer history, enabling faster, more accurate service without switching systems.
A solution that delivers.
FAQ
Get answers to your questions.
Talkdesk Consumer Goods Experience Cloud™ is a purpose-built contact center solution that addresses the unique challenges and opportunities facing today’s consumer packaged goods companies, brand manufacturers, and distributors. They empower consumer goods enterprises to deliver proactive, personalized service across voice, chat, SMS, and mobile channels while reducing operational costs and improving the overall customer experience across the customer and consumer journey.
Consumer goods solutions empower contact center agents by bringing customer data, order details, and interaction history into a single, consolidated view. With real-time conversation insights, automated transcripts, and AI-driven assistance, agents can respond more confidently and resolve issues faster. As a result, consumer goods companies can increase customer satisfaction while streamlining operations and saving time.
Yes, Talkdesk Consumer Goods Experience Cloud allows you to design intelligent workflows, automate routing, and customize reports with agentic AI as well as low-code or no-code options. This flexibility lets you tailor the software to fit your B2B and D2C business needs without requiring extensive technical expertise.
Omnichannel customer service is important for consumer goods brands because it allows consumers to reach out on the channels they prefer while keeping every interaction connected. When conversations flow seamlessly across phone, digital, and social channels, brands can respond faster and avoid fragmented customer experiences.
A contact center solution for consumer packaged goods companies centralizes customer interactions so brands can deliver fast, personalized support across every touchpoint. It helps teams manage high-volume inquiries, empower agent performance, and turn customer feedback into actionable insights, while also enabling proactive outreach and clear communication during critical situations like product recalls.
Talkdesk Consumer Goods Experience Cloud connects with more than 60 prebuilt integrations for collaboration and enterprise platforms. It also integrates with core consumer goods systems of record—such as OMS/WMS, EDI, supply chain, PIM, and MDM—through AppConnect partners or direct, real-time integration via our OpenAPI Gateway.