Every business has unique employees, unique customers and a unique definition of success. This presents a unique set of challenges when it comes to measuring and benchmarking the metrics that matter most. We created the Talkdesk CX Tour to help you identify the performance measures that will best enable your organization to achieve success.
Do you know the latest metrics you should be tracking in 2019? More importantly, how should you use them to better measure your team’s progress towards success? If you’re unsure, then this workshop is for you! Key takeaways include:
Join our panel of experts as they discuss the successes they’ve seen in recent years by driving innovation in their contact centers. Bring your questions for advice on how you can stay ahead of customer needs and you’ll come away with new insights and approaches such as: