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Talkdesk Interaction & Quality Analytics.
La IA que realmente extrae información de cada interacción.
Talkdesk Interaction & Quality Analytics uncovers the friction, intent, and emotions hidden in customer conversations using generative AI. By analyzing 100% of interactions and automating evaluations, it delivers fair, consistent scoring and actionable coaching insights — fueling the Talkdesk Customer Experience Automation (CXA) cycle.
