How Emprise Bank transformed CX and increased CSAT to 95% with AI

April 9 at 9 a.m. PST | 12 p.m. EST | 5 p.m. GMT

Talkdesk’s monthly webinar series showcasing real-world success stories and expert advice from CX leaders, helping you improve customer experience, boost workforce efficiency, streamline operations, and drive business growth.

Join us for the April edition of the CX Innovators best practices series where you will hear directly from Emprise Bank. Community banking is built on personal relationships, but delivering that experience at scale can be challenging when customer data and systems are fragmented. In this session, Emprise Bank will share how they reimagined their contact center to deliver faster, more personal service across every interaction.

By unifying systems and introducing intelligent automation, customers can quickly explain what they need and receive help anytime, while agents gain a complete view of the customer to resolve issues more efficiently.

How Emprise Bank rewrote the CX playbook

• Increased customer satisfaction scores by 13 points, rising from the mid 80s to above 95 percent

• Grew survey response rates from 10 percent to 40 percent

• Maintained 2.5 minute hold times despite higher call volumes

Actionable takeaways you can use immediately.
You’ll leave with practical tips, best practices, and automation strategies you can integrate into your CX roadmap, regardless of industry, role, or maturity level.