Talkdesk bolsters presence in French market, confirms attendance at Customer Relationship and Marketing Meetings event in Cannes

Regional customers and partners continue to benefit from the company’s AI-powered cloud contact center platform that modernizes customer service

• Talkdesk AI-powered CX Cloud and Experience Clouds will be showcased at the Customer Relationship and Marketing Meetings (CRM&M) event in Cannes, France.
• With customers across multiple industries — including healthcare, financial services, retail, hospitality, and more — the French market continues to be a significant business driver for Talkdesk.
• More than 20 partners in France gained early insight into Talkdesk innovation and roadmap.

PARIS — September 12, 2023 — Talkdesk®, Inc., a global AI-powered contact center leader for enterprises of all sizes, is participating in the Customer Relationship and Marketing Meetings (CRM&M) event in Cannes, France, September 19 – 21, 2023. This marks a clear and continued commitment from Talkdesk to drive exceptional outcomes for customers and partners in the French market with its trusted, flexible, and innovative cloud contact center platform. 

Customer Relationship and Marketing Meetings, hosted by Weyou Group, brings together more than 2,000 participants over two days of targeted one-on-one meetings with exhibitors and customer relationship management (CRM) decision makers. Talkdesk will exhibit in stand B06, showcasing how its AI-powered Talkdesk CX Cloud and Talkdesk Experience Clouds transform every step of the customer journey for a faster and more frictionless experience.

With customers across multiple industries — including healthcare, financial services, retail, hospitality, and more — the French market continues to be a significant business driver for Talkdesk. Customers such as Quadient, an international leader in cloud-based business communication software, parcel locker solutions, and mailing systems technology, based in Bagneux, France, are using Talkdesk to assure great customer Interactions. Quadient found that up to 40% of its call volume in some queues were related to simple transactions, which could be self-serviced without the help of an agent. Quadient began to develop self-service solutions with Talkdesk, which ultimately led it to use other Talkdesk tools, particularly one that assists with agent coaching, even in distributed or international locations.

Talkdesk continues to invest in strengthening an ecosystem of diverse partners in France to help customers across industries and around the world deliver customer experiences that build trust and loyalty. In July 2023, more than 20 partners representing 13 different in-region organizations participated in the Talkdesk Partner Academy in Paris. This intimate event gave Talkdesk partners exclusive access to company leadership, educational sessions, and CX innovation roadmap updates.

Supporting Quotes

Telesio, a brand new partner, specialized in Consulting and CTI integration and Salesforce, said “Talkdesk has demonstrated a continued investment in the success of our partnership and the French market as a whole. Dedicated Talkdesk resources, materials, and events specifically designed for France partners and audiences help us accelerate and build upon our success and momentum enabling enterprises improve customer experience with Talkdesk’s AI-powered contact center.” Michael Legrand, Telesio’s partner, declared, “After benchmarking several CTI solutions, we worked successfully with Talkdesk on a large customer’s project thanks to their solution providing robustness, features coverage, and strategic integration with Salesforce.”

“We’ve experienced significant growth in the French market over the last several years, and 2023 continues to drive expansion for the company,” said Guilherme Pinheiro, vice president of EMEA, Talkdesk. “Events like Customer Relationship and Marketing Meetings in Cannes give us additional face-to-face opportunities to meet with local CX leaders looking for a modern way to deploy cloud contact center technology.”

“Both prospects and Talkdesk customers in the French market are vocal about the increased need for customer experience technology that harnesses the power of artificial intelligence and automation, and improves the bottom line,” said Pinheiro. “Talkdesk’s CX Cloud and Enterprise Clouds are built for enterprises that want to keep pace of innovation while leveraging digital, AI, and industry-specific technology.”

Über Talkdesk

Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry. Learn more and take a self-guided demo at www.talkdesk.com.

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