Presse-Information

Call for Submissions: Talkdesk CX Innovators Awards 2023

Awards program recognizes customers using Talkdesk technology to modernize the customer experience and improve business outcomes


SAN FRANCISCO – June 23, 2023 – Talkdesk®, Inc., a global contact center leader for enterprises of all sizes, today announced open nominations for its fourth annual CX Innovators Awards, which celebrates customers’ use cases of Talkdesk technology to create modern customer experience, drive better business outcomes and improve the bottom line.


The 2023 awards include a range of categories that give companies across different regions and industries the chance to shine. Entries open June 23, 2023 and close October 2, 2023. Winners will be announced October 30, 2023. A panel of industry experts will serve as judges and will recognize winners for the following categories:  


  • CX Innovator Award – Company award; one winner, one honorable mention

    Celebrating companies who have uniquely leveraged Talkdesk technology, either standalone or in combination with Talkdesk AppConnect partners and/or other technology, in innovative ways to solve CX/Contact Center challenges and deliver best-in-class customer experience. 

  • CX Rookie of the Year – Company award; one winner, one honorable mention

Wir prämieren Unternehmen, die Talkdesk erfolgreich implementiert haben und CX-Exzellenz vorleben, da sie eine schnelle Implementierung erreicht und einen schnellen Return on Investment erzielt haben. Mit diesem Award werden Kunden prämiert, die Talkdesk in den letzten 12 Monaten (Mai 2022 – heute) implementiert haben.


  • CX Business Impact Award – Company award; one winner, one honorable mention

Celebrating companies who have optimized their contact center(s) and had a positive impact on their business (e.g., enhanced customer experience, improved metrics, increased sales, higher NPS score, etc.). Applicants must demonstrate a clear understanding of their CX vision, articulate marked improvements, and provide evidence of growth as a result of improvements.


  • AI Innovator Award – Company award; one winner, one honorable mention

Celebrating companies who have adopted Talkdesk AI products to optimize their contact center(s) and improve the agent and customer experience. Applicants must demonstrate why AI addressed their business challenges, how they made the business case for AI, and share how AI has/will impact customer and agent experience.


  • CX Ecosystem Leader Award – Company award; one winner, one honorable mention

Wir prämieren Unternehmen, die Talkdesk erfolgreich mit einem Partner (oder einer Partnerlösung) implementiert haben, um ein außergewöhnliches Kundenerlebnis zu bieten. Diese Kategorie steht allen Talkdesk-Ökosystempartnern offen, einschließlich Cloud-Distributoren, Wiederverkäufern, strategischen Allianzen und AppConnect-Partnern. Hinweis: Wenn Sie als Partner die Auszeichnung im Namen Ihres Kunden einreichen, antworten Sie bitte aus der Kundenperspektive.


  • CX Digital Transformation Award – Company award; one winner, one honorable mention

Celebrating companies who have successfully embraced digital transformation as a strategic differentiator. Examples for this award include transitioning your contact center workforce from an on-premises contact center to the cloud; equipping agents with best-in-class tools to work from anywhere and anytime; creating a digital front door that allows customers to engage with you on their preferred channels.


  • CX Revenue Leader Award – Company award; one winner, one honorable mention

Celebrating companies who have successfully impacted CX to drive enterprise growth and profitability. Examples for this award include companies that have demonstrated how their contact center contributes to tangible growth outcomes, such as increased  revenues and customer lifetime value, in support of strategic business models and priorities.


  • CX Social Impact Award – Company award; one winner, one honorable mention

Celebrating companies who make a lasting, positive impact in their communities and the world. Examples for this award include companies who champion diversity, equity and inclusion initiatives, raise global awareness of social injustices or engage in community and environmental giving.


  • People’s Choice Award – Company award; one winner

Special recognition from the Talkdesk team for one outstanding customer that truly raises the bar for customer experiences.


  • CXcellence Award – Individual awards; one winner

The CXcellence award celebrates contact center agents who have demonstrated consistent outstanding customer service and have positively impacted their team/organization. The contact center agent is nominated by their supervisor or other administrator. Examples for this award include an agent who took initiative to change company policy that was not in the best interest of the customer, displayed extraordinary empathy, developed a heroic workaround to solve a problem, recognized that the standard solution did not fix the individual’s problem, or went above and beyond to delight a customer. 


For inspiration in creating an award submission, download the Award Winning Customer Experiences e-book and see which organizations earned recognition as part of the Talkdesk CX Innovators Awards 2022. To submit a nomination, please visit the CX Innovators Awards. 


Additional Resources: 


Social Networks:


Über Talkdesk

Talkdesk® ist ein weltweit führender Anbieter von Cloud-Kontaktzentren für Unternehmen jeder Größe. Talkdesk CX Cloud und Industry Experience Clouds helfen Unternehmen dabei, modernen Kundenservice auf ihre eigene Art und Weise bereitzustellen. Unsere bewährte, flexible und innovative Contact Center-Plattform nutzt KI und Automatisierung, um außergewöhnliche Ergebnisse für ihre Kunden zu erzielen und das Endergebnis zu verbessern. Wir bedienen Unternehmenskunden in über 100 Ländern und arbeiten mit ihnen zusammen, um kontinuierliche Innovationen und bahnbrechende Ergebnisse zu erzielen. Unser unermüdliches Engagement für die Einhaltung unserer Zusagen und unsere Investitionen in ein Höchstmaß an Sicherheit und Zuverlässigkeit für unsere Produkte machen uns zu einem unübertroffenen Anbieter in der Branche. Verbessern Sie das Kundenerlebnis, erhöhen Sie die Effizienz und steigern Sie Ihren Umsatz mit Talkdesk, einer Cloud Contact Center-Plattform, die für Ihre Branche entwickelt wurde. Erfahren Sie mehr und nehmen Sie an einer selbstgeführten Demo unter www.talkdesk.com teil.


Talkdesk ist eine eingetragene Marke von Talkdesk, Inc. Alle Produkt- und Firmennamen sind Marken™ oder eingetragene® Marken ihrer jeweiligen Inhaber. Ihre Verwendung impliziert weder eine Zugehörigkeit zu diesen noch deren Zustimmung.


Medienkontakt:

Elia Mak

[email protected]