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Call for Submissions: Talkdesk CX Innovators Awards 2023

Awards program recognizes customers using Talkdesk technology to modernize the customer experience and improve business outcomes


SAN FRANCISCO – June 23, 2023 – Talkdesk®, Inc., a global contact center leader for enterprises of all sizes, today announced open nominations for its fourth annual CX Innovators Awards, which celebrates customers’ use cases of Talkdesk technology to create modern customer experience, drive better business outcomes and improve the bottom line.


The 2023 awards include a range of categories that give companies across different regions and industries the chance to shine. Entries open June 23, 2023 and close October 2, 2023. Winners will be announced October 30, 2023. A panel of industry experts will serve as judges and will recognize winners for the following categories:  


  • CX Innovator Award – Company award; one winner, one honorable mention

    Celebrating companies who have uniquely leveraged Talkdesk technology, either standalone or in combination with Talkdesk AppConnect partners and/or other technology, in innovative ways to solve CX/Contact Center challenges and deliver best-in-class customer experience. 

  • CX Rookie of the Year – Company award; one winner, one honorable mention

Célébrer les entreprises qui ont mis en œuvre avec succès la technologie Talkdesk et qui illustrent l’excellence de l’expérience client en réalisant un déploiement rapide et un retour sur investissement rapide. Ce prix est disponible pour les clients qui ont mis en œuvre Talkdesk au cours des 12 derniers mois (de mai 2022 à aujourd’hui).


  • CX Business Impact Award – Company award; one winner, one honorable mention

Celebrating companies who have optimized their contact center(s) and had a positive impact on their business (e.g., enhanced customer experience, improved metrics, increased sales, higher NPS score, etc.). Applicants must demonstrate a clear understanding of their CX vision, articulate marked improvements, and provide evidence of growth as a result of improvements.


  • AI Innovator Award – Company award; one winner, one honorable mention

Celebrating companies who have adopted Talkdesk AI products to optimize their contact center(s) and improve the agent and customer experience. Applicants must demonstrate why AI addressed their business challenges, how they made the business case for AI, and share how AI has/will impact customer and agent experience.


  • CX Ecosystem Leader Award – Company award; one winner, one honorable mention

Célébrer les compagnies qui ont déployé Talkdesk avec succès avec un partenaire (ou une solution partenaire) pour offrir une expérience client exceptionnelle. Cette catégorie est ouverte à tous les partenaires de l’écosystème Talkdesk, y compris les distributeurs cloud, les revendeurs, les alliances stratégiques et les partenaires AppConnect. Note : Si vous êtes un partenaire qui soumet le prix au nom de votre client, veuillez répondre du point de vue du client.


  • CX Digital Transformation Award – Company award; one winner, one honorable mention

Celebrating companies who have successfully embraced digital transformation as a strategic differentiator. Examples for this award include transitioning your contact center workforce from an on-premises contact center to the cloud; equipping agents with best-in-class tools to work from anywhere and anytime; creating a digital front door that allows customers to engage with you on their preferred channels.


  • CX Revenue Leader Award – Company award; one winner, one honorable mention

Celebrating companies who have successfully impacted CX to drive enterprise growth and profitability. Examples for this award include companies that have demonstrated how their contact center contributes to tangible growth outcomes, such as increased  revenues and customer lifetime value, in support of strategic business models and priorities.


  • CX Social Impact Award – Company award; one winner, one honorable mention

Celebrating companies who make a lasting, positive impact in their communities and the world. Examples for this award include companies who champion diversity, equity and inclusion initiatives, raise global awareness of social injustices or engage in community and environmental giving.


  • People’s Choice Award – Company award; one winner

Special recognition from the Talkdesk team for one outstanding customer that truly raises the bar for customer experiences.


  • CXcellence Award – Individual awards; one winner

The CXcellence award celebrates contact center agents who have demonstrated consistent outstanding customer service and have positively impacted their team/organization. The contact center agent is nominated by their supervisor or other administrator. Examples for this award include an agent who took initiative to change company policy that was not in the best interest of the customer, displayed extraordinary empathy, developed a heroic workaround to solve a problem, recognized that the standard solution did not fix the individual’s problem, or went above and beyond to delight a customer. 


For inspiration in creating an award submission, download the Award Winning Customer Experiences e-book and see which organizations earned recognition as part of the Talkdesk CX Innovators Awards 2022. To submit a nomination, please visit the CX Innovators Awards. 


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À propos de Talkdesk

Talkdesk® est un leader mondial des centres de contact dans le cloud pour les entreprises de toutes tailles. Talkdesk CX Cloud et Industry Experience Clouds aident les entreprises à fournir un service client moderne à leur manière. Notre plateforme de centre de contact fiable, flexible et innovante tire parti de l'IA et de l'automatisation pour générer des résultats exceptionnels pour leurs clients et pour améliorer les résultats financiers. Au service de nos clients dans plus de 100 pays, nous nous associons à nos clients pour offrir une innovation continue et des résultats révolutionnaires. Notre engagement inébranlable à tenir nos promesses et nos investissements dans les plus hauts niveaux de sécurité et de fiabilité du produit sont inégalés dans l'industrie. Améliorez l'expérience de vos clients, augmentez votre efficacité et augmentez votre chiffre d'affaires avec Talkdesk, une plateforme de centre de contact en nuage conçue pour votre secteur d'activité. Pour en savoir plus et assister à une démonstration autoguidée, rendez-vous sur www.talkdesk.com.


Talkdesk est une marque déposée de Talkdesk Inc. Tous les noms de produits et de sociétés sont des marques commerciales™ ou des marques déposées® de leurs détenteurs respectifs. Leur utilisation n'implique aucune affiliation ou approbation de leur part.


Contact média :

Elia Mak

[email protected]