Learn how Alarm.com quadrupled their CSAT response rate in just a couple of months.
Service & Support
Einzelhandel & Konsumgüter
Talkdesk for Salesforce
↑ Overall CSAT
Creating a best-in-the-world experience for customers, partners, and their own team.
Alarm.com was founded in 2000 to keep homes and businesses safe. Taking a smarter approach to security, Alarm.com believes that an integrated, all-in-one solution protects homes and businesses from intruders, vandalism, theft, and unexpected activity. Alarm.com takes a proactive approach to 24/7 monitoring–delivering advanced solutions and surveillance systems across the country. What sets Alarm.com apart is their ability to create a best in the world experience for customers, resellers, and internal employees. Alarm.com is “a call center without being a call center,” meaning, they are focused on educating resellers and agents while providing the best possible experience for everyone involved.