customer stories

Alarm Com

Learn how quadrupled their CSAT response rate in just a couple of months.

Alarm Com Customer Story


Service & Support


Retail & Consumer Goods


Talkdesk for Salesforce


↑ Overall CSAT

Creating a best-in-the-world experience for customers, partners, and their own team. was founded in 2000 to keep homes and businesses safe. Taking a smarter approach to security, believes that an integrated, all-in-one solution protects homes and businesses from intruders, vandalism, theft, and unexpected activity. takes a proactive approach to 24/7 monitoring–delivering advanced solutions and surveillance systems across the country. What sets apart is their ability to create a best in the world experience for customers, resellers, and internal employees. is “a call center without being a call center,” meaning, they are focused on educating resellers and agents while providing the best possible experience for everyone involved.

" has substantially reduced occupancy and handle time, optimized our ring groups to better serve customers and help new hires learn the job, and lowered the number of cases opened. The most significant change we saw was enhanced visibility into our contact center operations."

Mary Kidd Systems Manager, Customer Operations at

Setting the team up for success to better serve and retain customers.

Mary Kidd Alarmcom Customer Story

Learn more from Mary Kidd, Systems Manager, Customer Operations at