Webinar

How AI is delivering a new generation of CX analytics

How AI is delivering a new generation of CX analytics

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SPEAKERS:
Sheila McGee-Smith, President and Principal Analyst at McGee-Smith Analytics, LLC
Rob Peterson, Global Head, CX Strategy and Value Consulting at Talkdesk

Contact centers spend significant resources evaluating agent effectiveness and customer sentiment, but don’t always know if they are capturing the right data, creating the right KPIs and sharing the available analytics to allow them to improve agent and customer metrics. Has your approach to analytics been re-evaluated to take advantage of today’s cloud and AI technology?

Join Sheila McGee-Smith, President & Principal Analyst at McGee-Smith Analytics, LLC, and Rob Peterson, Head of CX Strategy at Talkdesk, as they pull back the curtain on the analytics “black box” and introduce a vision to measure technology as a leading indicator of exceptional CX and business outcomes.

Speakers.

Mcgee Smith

Sheila McGee-Smith

President and Principal Analyst at McGee-Smith Analytics, LLC

Rob Peterson

Rob Peterson

Global Head, CX Strategy and Value Consulting at Talkdesk

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