Join us, along with a diverse group of Talkdesk customers to hear how they are moving forward in an unpredictable world and managing the new and unprecedented demands on customer service and the contact center. During this discussion, we will examine some of the biggest trends in customer and employee behavior that will define CX and the use of technology over the next few years. The panel will also share real-life examples and inspiring stories of success.
Topics will include:
- Seamless Omnichannel.
- Moving from automation to prediction.
- Enhancing the customer experience with self-service resolution.
- Agent well-being and empowerment.
This is a recording of our customer panel from Opentalk CX Summit Series 2022 – Los Angeles.
