Inside the new Talkdesk Studio - Part 1

Oct. 29, 8 a.m. PT
Location: Online | Live training

Join us for a two-part product training series.

Building and maintaining customer interaction flows takes time—especially when routing gets complex, logic needs to be recreated, and information must move between steps.

Join this two-part live training series to learn how to use Talkdesk Studio’s revamped experience to simplify flow building and management. Explore the new tools in Part 1, then learn how to create and manage variables that carry information throughout customer interactions in Part 2.

Part 1 will take place on October 29 and part 2 will take place on November 5, both at 8 a.m. P.T.

O que aprenderá:

Build and manage flows with less effort.
Learn practical ways to create flows, navigate complex routing, and reuse existing logic.

• Build from scratch: Create a Studio flow using “Add New Node”.

• Navigate with ease: Use new navigation tools to find and manage steps in complex flows.

• Reduce repetitive work: Copy and paste configured nodes to replicate routing logic across flows.

Who should attend?
Contact Center Managers, Supervisors and Leaders, CX Operations, and IT/Admin teams who build, maintain, or oversee customer interaction flows.

Bring your questions. Build your confidence.
See the revamped experience in action and learn practical techniques to apply to your own Studio flows.

By registering for Part 1 on October 29, you will be also automatically registered for Part 2 on November 5.