Press Release

Talkdesk wins 2020 Innovation Award from Business Intelligence Group

Talkdesk iQ secures 2020 BIG Innovation Award with a cloud contact center platform infused with artificial intelligence

SAN FRANCISCO — January 22, 2020 — Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced it has been named a winner in the 2020 BIG Innovation Awards presented by the Business Intelligence Group. Talkdesk is recognized for Talkdesk iQ™, native artificial intelligence (AI) that is infused throughout the Talkdesk Enterprise Cloud Contact Center platform. Talkdesk iQ powers Talkdesk apps with automation, insights and recommendations to improve operational efficiency and agent productivity. 

“Innovation has become a major theme for organizations across virtually all industries and this year’s winners are a testament to the creativity, passion and perseverance of individuals worldwide,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring Talkdesk as they are leading by example and making real progress on improving the daily lives of so many.”

Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

“We are excited to win a 2020 BIG Innovation Award and proud of all the work the engineering team has done to make Talkdesk solutions indispensable to our customers,” said Tiago Paiva, chief executive officer, Talkdesk. “We see this award as further validation of our leading position in the contact center industry and a positive representation of our customers’ overall enthusiasm for Talkdesk products and services.”

Talkdesk is utilized by innovative companies worldwide to power their customer interactions. By combining enterprise performance with consumer-like ease of use, and offering its customers the confidence of a 100% uptime SLA, Talkdesk empowers companies to make customer experience a competitive advantage.

Additional Resources: 

Tweet this: .@Talkdesk wins 2020 Innovation Award from @BigAwards. Talkdesk iQ secures 2020 BIG Innovation Award with a #cloud contact center platform infused with #AI

Social Networks:

About Talkdesk

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world including 2U, Canon, IBM, Peloton and Trivago, rely on Talkdesk to power their customer interactions. Learn more and request a demo at

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

Media Contacts:

Talkdesk Public Relations

[email protected]