Talkdesk Alert: Talkdesk is a Leader in The Aragon Research Globe for Intelligent Contact Centers, 2020
June 18, 2020 – Talkdesk® announces its position as a Leader in The Aragon Research Globe™ for Intelligent Contact Centers, 2020. The Globe defines a Leader as having “comprehensive strategies that align with industry direction and market demand, and effectively perform against those strategies.”
The inclusion criteria for this Aragon Research Globe is
- Minimum of $6 million in primary revenue for contact center or a minimum of $8 million in revenue in a related market (voice, video conferencing, collaboration and team collaboration/messaging)
- Product must be announced and available
- Customer references from each hemisphere in which the vendor participates
“We greatly appreciate Aragon Research’s acknowledgment of Talkdesk as a Leader in The Aragon Research Globe for Intelligent Contact Centers, 2020, and see it as confirmation of Talkdesk’s overall product strategy and commitment to setting new standards for the contact center industry through rapid innovation.” – Tiago Paiva, chief executive officer, Talkdesk
- Hear direct from customers why they selected Talkdesk CX Cloud and the difference it has made in their contact centers
- Check out Talkdesk’s prestigious list of awards and recognition, including recent recognition as a Leader in the 2019 Gartner CCaaS Magic Quadrant, North America
Talkdesk® is a cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings.
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