Talkdesk earns spot on G2’s 2026 Best Software Awards for Best Agentic AI Software Products and Best Customer Service Software Products

Accolade highlights Talkdesk’s commitment to enabling Customer Experience Automation

PALO ALTO, Calif.  — February 19, 2026 — Talkdesk®, Inc., a leader in Customer Experience Automation (CXA), today announced it has been named to G2’s 2026 Best Software Awards, placing #33 on the Best Customer Service Products list out of 3,561 products in the category, and the #20 on the Best Agentic AI Software Products list out of 1,392 products in the category. 

As the world’s largest and most trusted software marketplace, G2 reaches over 100 million buyers annually. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users.  ​​

This marks the fifth time Talkdesk has received a G2 Best Software Award recognition. Only 22 companies, including Talkdesk, retained their spot on the Best Customer Service Products list from last year. This year, G2 launched the Best Agentic AI Software Products list, and of 1,392 products in the category, only 76 were eligible; Talkdesk ranked #20.

This accolade further demonstrates Talkdesk’s strength and consistency in an evolving landscape, recognized this year for its commitment to delivering a better way for organizations to unlock the promise and potential of great customer experience.

“It’s an honor to be recognized for the fifth consecutive year in the G2 Best Software Awards, including being named to the Best Agentic AI Software Products and Best Customer Service Software Products lists in 2026. The voice of our customers continues to guide our innovation — shaping how we deliver AI-powered CX solutions, helping prospective customers understand the impact of our platform, and enabling us to refine our offerings to meet the evolving customer experience needs of organizations across every industry,” said Neville Letzerich, chief marketing officer at Talkdesk.

G2’s 2026 Best Software Awards feature dozens of lists, ranking software vendors and products using G2’s proprietary algorithm based on G2’s verified user reviews and publicly available market presence data. To be eligible for the Best Software Awards, a software company or product must have received at least one approved review during the 2025 calendar year and appear on a G2 Grid®. Scores reflect only data from reviews submitted during this evaluation period.

“As buyers increasingly shift to AI-driven research to discover software solutions, being recommended in the ‘answer moment’ must be earned with credible proof,” said Godard Abel, co-founder and chief executive officer at G2. “Our Best Software Awards are grounded in trusted data from authentic customer reviews. They not only give buyers an objective, reliable guide to the products that help teams do their best work, but they’re also the proof AI search platforms rely on when sourcing answers. Congratulations to this year’s winners, including Talkdesk. Earning a spot on these lists signals real customer impact.”

To learn more, view G2’s 2026 Best Software Awards and read more about G2’s methodology.

About Talkdesk 

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.

At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.

Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.

Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

About G2 

G2 is the world’s largest and most trusted software marketplace. More than 100 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow G2 on LinkedIn.

Media Contacts:

Talkdesk
Talkdesk Public Relations
[email protected]

G2
Michael Wood
[email protected]