Comunicado de imprensa
Uma empresa Fortune 100 do setor da saúde passa, em poucas horas, milhares de agentes para a cloud da Talkdesk de forma a poderem trabalhar a partir de casa e, assim, garantir a continuidade do negócio.
New healthcare customer joins other Fortune 100 and Global 500 companies from wide range of industries to leverage Talkdesk cloud solutions for business continuity through COVID-19
- Company moves nearly 1,500 agents to work from home on Talkdesk within hours
- Talkdesk completes full contact center implementation in five days
- The move to Talkdesk will save customer an estimated $3 million dollars in annual operational costs
SAN FRANCISCO – April 3, 2020 – Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced a leader in the healthcare industry chose Talkdesk to support its customer service operations. Due to social distancing recommendations to combat the spread of the coronavirus (COVID-19), the company sought a solution for its immediate need to move nearly 1,500 agents to work remotely. Within hours, Talkdesk was able to transition all agents to work from home through Talkdesk Business Continuity™ solutions. The full implementation of Talkdesk Enterprise Cloud Contact Center™ was completed in less than one week. This leading healthcare company, with offices throughout the United States, regularly adds more than 3,000 seasonal agents during each year. Talkdesk cloud scalability will make the process of scaling services up and down to meet changing call volume simple and seamless.
Through a combination of Business Continuity solutions, Talkdesk’s new customer is able to maintain its high level of customer service while providing a safe and healthy work environment for its employees. With Talkdesk Now™, the company’s contact center was deployed in the cloud within 24 hours and agents began immediately working from home with Talkdesk Mobile Agent™ which converts any mobile device into an agent call desk. The speed at which Talkdesk can move customers’ contact centers to the cloud is unmatched in the industry. Whether seat numbers are ten or ten thousand, the powerful simplicity of Talkdesk allows agents to be fully operational and supporting customers in hours instead of days or weeks.
Talkdesk’s new customer struggled with a complicated combination of aging on-premises systems for its customer service operations. The collection of disparate systems led to wide-spread inefficiencies and inadequate reporting to identify and correct problem areas. With robust Workforce Engagement Management tools from Talkdesk, the company will have real-time access to actionable business intelligence to make immediate and informed improvement decisions. By shifting to one comprehensive contact center solution from Talkdesk, the company will save an estimate of $3 million dollars in annual operational cost.
“In the face of a rapidly evolving global health crisis, maintaining business continuity in the contact center has never been more important,” said Talkdesk, chief executive officer, Tiago Paiva. “Talkdesk Business Continuity solutions offer fast and easy transitions to the cloud, enabling companies to comply with social distancing recommendations by shifting agents to work-from-home environments, providing staff safety and boosting customer confidence.”
- Saiba como o Talkdesk Business Continuity assegura a continuidade de negócio mesmo em tempos de incerteza.
- See how Talkdesk Mobile Agent enables a remote workforce, engaging with customers anywhere, any time, on any channel and any device
- Saiba mais sobre os básicos de ter agentes de contact center a trabalhar remotamente
- Consulte os prémios e reconhecimentos da Talkdesk, incluindo a distinção enquanto líder no Quadrante Mágico da Gartner de 2019 para CCaaS na América do Norte.
Tweet this: Fortune100 healthcare company moves thousands of seats to @Talkdesk cloud for business continuity, shifts agents to #WFH in hours. New customer joins other #Fortune100 & #Global500 companies to leverage Talkdesk for business continuity through #COVID19 https://bit.ly/2UQD1ty
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Acerca da Talkdesk
O Talkdesk® é o contact center na nuvem para quem é obcecado pelo cliente. Combinando o desempenho empresarial com a simplicidade do consumidor, o Talkdesk adapta-se facilmente às necessidades em evolução das equipas de suporte e de vendas e dos respetivos clientes finais, resultando numa maior satisfação do cliente, produtividade e economia de custos. Mais de 1800 empresas inovadoras em todo o mundo, incluindo a IBM, a Acxiom, a 2U, a Trivago e a Peloton, confiam no Talkdesk para tornar a experiência do cliente na sua vantagem competitiva. Saiba mais e solicite uma demonstração em www.talkdesk.com.
A Talkdesk é uma marca registada da Talkdesk, Inc. Todos os nomes de produtos e empresas são trademarks™ ou marcas registadas® dos seus respetivos titulares. A sua utilização não implica qualquer afiliação ou endosso por parte dos mesmos.
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