Press Release
Talkdesk shortlisted in four categories in The 2025 A.I. Awards
Talkdesk Customer Experience Automation platform recognized for its artificial intelligence-native, multi-agent architecture approach to business workflows and industry-specific applications
PALO ALTO, Calif. —August 26, 2025—Talkdesk®, Inc. today announced it has been shortlisted in The 2025 A.I. Awards program. Now in its second year, the awards program, operated by The Cloud Awards, recognizes organizations leading the way in artificial intelligence (AI) and machine learning development. The program received entries from organizations of all sizes worldwide, including North America, across Europe, the Middle East, and Asia-Pacific (APAC).
The A.I. Awards celebrates the latest breakthroughs in AI and outstanding applications of AI within specific industries. Talkdesk Customer Experience Automation (CXA) was recognized in four categories: Best AI-powered Workflow Solution, Best Use of AI for Healthcare, Best Use of AI in Finance, and Best Use of AI in Retail and eCommerce.
Talkdesk CXA, announced in June 2025, automates and coordinates complex service, sales, and support processes from the front office through the back office. Instead of single or isolated automations, Talkdesk CXA uses a system of specialized AI agents that work together to complete multi-step tasks across different systems and teams. The platform also offers specialized AI agents tailored for major industries, including healthcare, financial services, retail, utilities, travel, and government. Talkdesk AI Agents have already earned recognition, including The AI Breakthrough Awards Autonomous AI Agent of the Year and TMC AI Agent Product of the Year.
Chief executive officer of The Cloud Awards, James Williams, said: “We’re very excited to reveal the shortlist for The 2025 A.I. Awards. Its sophomore year has proven to be even better than last year, with some stunning AI innovations from all corners of the globe being presented to our panel. It’s particularly exciting to see a blend of household names standing shoulder-to-shoulder with a range of newer faces on the block, proving that ingenuity really can come from anywhere. Congratulations to Talkdesk on making the shortlist, which in itself is a great achievement. We wish them, and their fellow shortlistees, well as we head into the next round of judging.”
The program now enters its second round of judging, where the shortlist for each category will be reduced to a handful of finalists. A.I. Awards finalists will be announced on September 16, 2025, with the final winners revealed in October.
To view the full shortlist, please visit: https://www.cloud-awards.com/2025-ai-awards-shortlist.
About the Cloud Awards
The Cloud Awards is an international program which has been recognizing and honoring industry leaders, innovators and organizational transformation in cloud computing since 2011. The Cloud Awards comprises five awards programs, each uniquely celebrating success across cloud computing, software-as-a-service (SaaS), cloud security, artificial intelligence (AI), and financial technologies (FinTech).
Winners are selected by a judging panel of international industry experts. For more information about the Cloud Awards, please visit https://www.cloud-awards.com/.
About The A.I. Awards
The A.I. Awards recognizes the best and the brightest in solutions utilizing artificial intelligence. The program incorporates 21 categories across a wide range of sectors, including ‘Best Use of AI in Retail and eCommerce’ and ‘Best Use of AI in Finance’.
About Talkdesk
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.
At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.
Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like retail, healthcare, financial services, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.
Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contacts
Talkdesk
Talkdesk Public Relations
The Cloud Awards
Matthew Gregory, head of marketing
(212) 574-8117