Industry Event
NRF’26 Retail's Big Show
Javits Convention Center | New York City
Jan. 11 – 13, 2026
Talkdesk is attending NRF’26!
Visit us at booth #4142 to explore how Talkdesk is ridding the world of bad retail customer experiences. Our retail experts are eager to share actionable strategies for improving customer service, cutting costs, and enhancing loyalty.
Speaker session
From reactive to proactive: how Rocky Brands scaled omnichannel support with AI.
Sunday, Jan. 11, 2026
9:30 – 10:00 a.m. ET
Amy Williams, Vice President, Global Customer Experience, Rocky Brands, Inc.
Michael Klein, Industry Marketing Director, Talkdesk
Rocky Brands modernized its customer service with Talkdesk, using AI and omnichannel engagement to reduce abandonment rates and boost efficiency. They automated 40% of chatbot interactions and empowered agents, delivering consistent, personalized support across all channels. Learn how Rocky Brands scaled support across multiple brands, reduced complexity, and improved customer satisfaction.
Celebrating innovation and excellence.
A glimpse into the Talkdesk NRF experience.
