customer stories
Transforming a century-old financial institution into a modern digital-first competitor with Talkdesk Financial Services Experience Cloud™ integrated with Amazon conversational AI
USE CASE
INDUSTRY
INTEGRATION
KEY METRIC
Founded in Washington state in 1917, WaFd Bank is a retail and commercial bank operating more than 200 branches with $20 billion in assets. After redesigning their online banking platform, they needed to modernize their contact center, moving from an on-premise, high-maintenance Cisco solution with dated features that would not enable the bank to scale while delivering on their vision of providing a superior customer and user experience using state-of-the-art technology and ease-of-use tools. With Talkdesk Financial Services Experience Cloud the bank invested in a purpose-built automation first CX platform and leveraged their existing investment with Amazon Lex.
Dustin Hubbard Chief Technology Officer at WaFd Bank
