customer stories
Simplifying the customer experience with AI.
USE CASE
Services & Support
INDUSTRY
Financial Services & Insurance
KEY METRIC
↓40% operating costs
↓100% completed tasks
Real people. Reliable finance solutions.
As a leading finance service provider, Metro supports Australian businesses via their trusted broker network with Commercial Finance, Personal Finance and Novated Leases.
"Implementing Talkdesk has completely changed our customer experience. We are using Talkdesk Autopilot to deflect our callers to AI, wherever possible. We’re also able to change our IVRs at a moment’s notice, keeping our service levels in line with our business standards. And, with Talkdesk, we’re confident that we can continue improving customer service and customer sentiment as we grow and evolve our business."
Raj Kripal Head of Servicing, Metro Finance
Metro, renowned for its reliable and competitive commercial finance lending solutions for small to mid-sized companies, has transformed its customer experience with Talkdesk. By adopting Talkdesk’s innovative solutions, they achieved a 40% reduction in operating costs. Key improvements include leveraging Talkdesk Autopilot™, powered by CXA, to handle calls through AI wherever possible, enabling rapid IVR adjustments while maintaining high service standards. This AI integration has fully eliminated the time previously required to complete tasks with their former vendor.