histórias de clientes

Collins Community Logo

Collins Community Credit Union puts member experience first—and that means delivering information the way members want it.

Collins Community Customer

CASO DE USO

Serviços e Apoio

SETOR

Serviços Financeiros e Seguros

INTEGRAÇÃO

Financial Services Experience Cloud

MÉTRICA-CHAVE

↑ Autopilot empowering customer to a 89% self-service rate

↓ 50% reduction in abandoned calls

↓ 28.5% decrease in dropped calls

Collins Community Customer

People helping people.

Collins Community Credit Union was founded in 1940 with the philosophy of “people helping people.” That vision continues today by giving members in Iowa, Illinois, and Wisconsin a financial alternative to traditional banking and making a difference in the lives of its members, employees, and communities.

"Uma vez que todos os produtos Talkdesk estão localizados numa única plataforma, obtivemos uma solução unificada que excedeu as nossas necessidades e transformou o nosso contact center."

Brian Burton Analista de operações do contact center para associados da Collins Community Credit Union

An Improved Member Experience Across the Board.

The way Collins Community Credit Union functions today is 100% different than before. Previously, they only had access to high-level metrics like call volume, average call length, and abandonment rate. They’ve since gained data and visibility into those calls, allowing them to better understand conversation topics and customer sentiment.The results these Talkdesk tools have provided have been incredible.