Business Continuity

WFH edition: How to successfully manage your remote team

By João Safara

0 min read

The work-from-home (WFH) model is quickly becoming the new normal for organizations worldwide. Due to the coronavirus (COVID-19) pandemic, businesses are adapting to ensure the continuity of their operations and the safety of their employees.

Remote work has grown more than 44% over the last five years, 91% over the previous 10 years, and proved to be a key enabler of business results. 85% of organizations report an increase in productivity due to greater workplace flexibility. A FlexJobs’ survey further supports these findings by adding that 65% of workers are more productive in their home office than at a traditional brick-and-mortar office.

While research has uncovered positive trends, remote work does present its challenges at all levels of the organization, especially if the transition is done abruptly and without taking the proper steps. Guaranteeing high levels of productivity and motivation while maintaining a transparent and ongoing communication flow is a concern that leaders should pay close attention to, especially now that the workplace dynamic has changed so drastically.

There are many steps you can take to successfully manage your remote team. Some of these include creating and clearly communicating work-from-home policies and guidelines or holding regular videoconferences to keep your team feeling as connected as possible.

At Talkdesk®, we have designed a checklist to help contact center leaders and supervisors successfully navigate the transition to WFH and continue to effectively manage and empower their agents. Check it out below.

Business Continuity for Contact Centers

How to manage your remote team

Around the world, remote work has now become the new normal and it’s unclear how long the transition will last. For many managers and agents, this is uncharted territory. This checklist is designed to help contact center leaders and supervisors successfully navigate this transition and continue to effectively manage and empower their agents.


João Safara

João Safara has extensive experience in content production and management, and enjoys balancing that with people-driven initiatives such as supporting diversity and employer branding. In his free time, you can find João surfing through crime novels, relaxing at the nearest beach or imagining ways to create a more equal and positive society.