2022 Customer experience predictions

Ready, set, 2022. Future-proof your CX now and ensure success in the new year.

As the customer experience industry looked to recover from the impact of 2020, many trends that emerged during a year of turmoil have continued to intensify in 2021.

After looking back on the trends of 2021, the fifth edition of CX Network’s predictions report shares industry forecasts from CX experts at several leading brands, offering CX practitioners the opportunity to gain key insights and develop initiatives and strategies tailored to the challenges and opportunities that 2022 will bring.

Download this report to discover:

• How artificial intelligence, machine learning, and automation will shape the face of customer experience in 2022.
• How the digital acceleration seen in 2021 will continue in 2022.
• Why VoC will be key for CX transformations.
• Tips to develop ‘future-proof’ CX initiatives and ensure success in the new year.