Evento da indústria
Swiss Customer Service Summit 2025
Congress Center Zurich | Zurich, Switzerland
Sep. 25, 2025
Swiss Customer Service Summit with Talkdesk.
Join us at the Swiss Customer Service Summit 2025, the annual summit for visionary customer service leaders and CX Champions in Zurich, Switzerland.
The event has been held since 2011, and this year the theme is focussed on: “Service Economy on the Rise – Automated, Scalable, Future-Proof”.
At the event, you can also look forward to the partner zone where Talkdesk will have a booth, listen to speaker corner presentations and attend an exciting networking party at the end of the event.
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, manual workflows with coordinated AI agents that scale service, reduce costs, and deliver better outcomes across the enterprise.
Book a meeting to speak with one of our experts to find out more and see it in action – let us know your preferred date & time.
Speaking Session
CXA: Automating what matters – smart experiences over rigid scripting, for real customer value.
2:15 – 2:30 p.m.
Location: Speakers Corner
Mike Odekerken, Director Enterprise Sales D/A/CH, Talkdesk
Nico Ackermann, Lead Solution Engineer, Talkdesk
Join the session to learn how CXA uses multi-agent AI to seamlessly automate complex processes, break down silos, and create engaging customer experiences—without expensive patchwork solutions.