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Workforce Management: Utilizing Customer Service to Advocate the Voice of the Customer

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Thanks - the Talkdesk Team.

<h4>SPEAKER: Tim Kyse, Vice President of Client Service and Support, Clickpay 
</h4>
At Clickpay, the peak of customer interactions occur in the first 7 business days of the month. Because of this, the company has to be creative about how it schedules agents and maintains high quality service levels through the remainder of the month. In this session, learn best practices to motivate your agents and leverage top performers by staffing your contact center to “peak” instead of “average.”

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Come le banche possono ritagliarsi un percorso di fidelizzazione dei clienti, crescita e redditività attraverso la CX

ChatGPT and the contact center of the future

L'Arte del Fattibile: Chat GPT e Altre Tendenze che Trasformano il Servizio Clienti della Vendita al Dettaglio

CX Innovator Award Winners

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Watch the Workforce Management: Utilizing Customer Service to Advocate the Voice of the Customer Video.

Workforce Management: Utilizing Customer Service to Advocate the Voice of the Customer

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Come le banche possono ritagliarsi un percorso di fidelizzazione dei clienti, crescita e redditività attraverso la CX

ChatGPT and the contact center of the future

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