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CCMA Good Practice Guide: How to get the most out of AI in the contact centre

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Over two-thirds of customers say that convenience is more important than brand – particularly as people grow accustomed to more personalised and frictionless customer journeys. However, many organizations are still not aware of how big of a role Artificial Intelligence (AI) plays in shaping today’s gold standard customer experiences in the contact centre.
In this CCMA Good Practice Guide, we will:
<ul class="text text--16">
<li>Define the role that AI can play in your CX.</li>
<li>Outline the benefits AI can bring to your contact centre transformation.</li>
<li>Detail the steps contact centre managers should take in order to optimise any AI investments.</li>
</ul>

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Download the CCMA Good Practice Guide: How to get the most out of AI in the contact centre Guide.

CCMA Good Practice Guide: How to get the most out of AI in the contact centre

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Studio di mercato 2023: CX Trends, Challenges, & Opportunities

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