Press Release

Talkdesk named Cloud Innovator of the Year and Cloud Innovator of the Decade in 2021-22 Cloud Awards

Global customer experience leader also named to shortlist for ‘Cloud Disruptor of the Year’

SAN FRANCISCO — March. 2, 2022 — Talkdesk®, Inc., a global contact center leader for customer-obsessed companies, has been crowned Cloud Innovator of the Year and Cloud Innovator of the Decade as part of the international Cloud Computing Awards. 

Talkdesk was recognized for its innovations in CX over the last year and decade, aptly timed with the company’s tenth birthday celebration in 2021. Since its founding, Talkdesk has fast become known for its technology leadership and continues to introduce industry-disrupting innovations. In the last two years alone, Talkdesk launched more than 40 new products, including the first human-in-the-loop artificial intelligence tool for the contact center and the first enterprise-grade, purpose-built contact center solutions for industry-specific requirements

When Tiago Paiva founded Talkdesk after winning seed money from a hackathon, he envisioned a better way to put the customer at the heart of every interaction. A decade later, a young entrepreneur’s dream is now a reality and the organization he built is among the most highly valued private companies in the enterprise software industry. 

“The Cloud Awards has been identifying the great organizations who create world-changing technologies for a decade now. Talkdesk is a worthier-than-ever winner of a Cloud Award, taking cloud technologies to new heights,” said James Williams, head of operations for the Cloud Awards. “It was a real pleasure to see them come top in their category and shows how much they impressed the panel with their market-leading innovations.”

About the Cloud Awards

The Cloud Awards is an international program which recognizes and honors industry leaders, innovators, and organizational transformation in cloud computing. The awards are open to large, small, established, and start-up organizations from across the entire globe, with an aim to find and celebrate the pioneers who will shape the future of the Cloud as we move into 2022 and beyond. The Cloud Awards currently offers two awards programs, the Cloud Computing Awards and the Software-as-a-Service Awards.

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About Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,800 innovative companies around the world, including Acxiom, Fujitsu, Hunter Douglas, IBM, Trivago, Tuft & Needle, YMCA, and 2U partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

Media Contact: 

Talkdesk Public Relations

[email protected]