customer stories
How AlgaeCal centralized Customer Experience.
USE CASE
Support & Services
INDUSTRY
Retail and Consumer Goods
INTEGRATION
Salesforce
KEY METRIC
↑ Improved consultant efficiency
↓ Reduced onboarding time
Increase Bone Density. Guaranteed.
AlgaeCal is the global leader in all things bone health. It is their only area of focus and concern. Every product and service they provide is designed to help the more than 50 million people experiencing bone health issues live full, active lives, free from the fear of bone loss or fracture.
"We didn’t feel that we were just one of many. Talkdesk made us feel like they were going to be a significant part of our future."
David Reeve Chief Strategy Officer, AlgaeCal
A “people first, profit second” mindset requires cutting-edge software—something AlgaeCal’s existing contact center lacked. To scale effectively and drive greater efficiency, they implemented Talkdesk CX Cloud™, valued for its ease of use and minimal coding requirements, allowing users of any technical skill to get up and running quickly and expand easily.
In addition, AlgaeCal adopted Talkdesk Quality Management™ and Talkdesk Copilot™, enhanced through Customer Experience Automation (CXA), giving agents relevant information while shortening onboarding timelines. Seamless Talkdesk for Salesforce™ integration enabled workflows and triggers based on incoming data. Together, the AI-powered Talkdesk platform has made AlgaeCal’s systems, platforms, and integrations more efficient, empowering agents and improving the overall customer experience.