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TALKDESK BLOG

È la fine della Customer Experience come la conosciamo

Tiago Paiva

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Tiago Deep Purple

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Your automation strategy is lying to you

Intelligenza Artificiale

Your automation strategy is lying to you

Pedro Andrade Partner Tech Connect

Di Pedro Andrade

Customer experience in retail: Strategies for improvement

Vendita al dettaglio e Beni di Consumo

Customer experience in retail: Strategies for improvement

Celia Cerdeira

Di Celia Cerdeira

Banking customer experience guide: Optimization strategies and opportunities

Servizi Finanziari e Assicurativi

Banking customer experience guide: Optimization strategies and opportunities

Celia Cerdeira

Di Celia Cerdeira

Contact center speech analytics: A complete guide

Le tendenze dei contact center

Contact center speech analytics: A complete guide

Celia Cerdeira

Di Celia Cerdeira

Customer experience automation: The definitive guide

Intelligenza Artificiale

Customer experience automation: The definitive guide

By Toussaint Celestin

Christmas in July: Why retailers need to start holiday prep now

Vendita al dettaglio e Beni di Consumo

Christmas in July: Why retailers need to start holiday prep now

Michael Klein Speaker

By Michael Klein

More tools won’t fix CX, smarter coordination will

Intelligenza Artificiale

More tools won’t fix CX, smarter coordination will

By Munil Shah

What is contact center software and how does it work?

Le tendenze dei contact center

What is contact center software and how does it work?

Celia Cerdeira

Di Celia Cerdeira

What is a virtual agent? A comprehensive guide

Intelligenza Artificiale

What is a virtual agent? A comprehensive guide

Celia Cerdeira

Di Celia Cerdeira

When travel hits turbulence, CX takes off

Settore turistico ricettivo

When travel hits turbulence, CX takes off

Michael Klein Speaker

By Michael Klein

The end of monolithic AI: Here's why you really need a multi-agent architecture

Intelligenza Artificiale

The end of monolithic AI: Here's why you really need a multi-agent architecture

Pedro Andrade Partner Tech Connect

Di Pedro Andrade

11 ways to improve customer experience (CX)

Le tendenze dei contact center

11 ways to improve customer experience (CX)

Celia Cerdeira

Di Celia Cerdeira

Intelligenza Artificiale

Customer experience. A better way.

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È la fine della Customer Experience come la conosciamo

Intelligenza Artificiale

È la fine della Customer Experience come la conosciamo

Tiago Paiva, Talkdesk CEO & Founder

Di Tiago Paiva

Contact center management: Skills, tips, and strategies for success

Le tendenze dei contact center

Contact center management: Skills, tips, and strategies for success

Celia Cerdeira

Di Celia Cerdeira

How AI is reshaping healthcare’s front door

Assistenza Sanitaria e Scienze della Vita

How AI is reshaping healthcare’s front door

Patty Hayward

By Patty Hayward

How AI agents elevate—not eliminate—contact center agents

Intelligenza Artificiale

How AI agents elevate—not eliminate—contact center agents

By Toussaint Celestin

Are your contact center KPIs outdated?

Le tendenze dei contact center

Are your contact center KPIs outdated?

By Clayton Lougée

How to improve customer service: A step-by-step guide

Le tendenze dei contact center

How to improve customer service: A step-by-step guide

Celia Cerdeira

Di Celia Cerdeira

Top 5 takeaways for successful change management in healthcare

Supporto Personalizzato

Top 5 takeaways for successful change management in healthcare

Mitch Mann Purple

By Mitch Mann

Closing the CX gap with AI for on-premises contact centers

Intelligenza Artificiale

Closing the CX gap with AI for on-premises contact centers

Antonio Veloso Purple

By António Veloso