Financial Services Experience Cloud™ for Banking: présentation guidée

En moins de 5 minutes, cette démo du produit Talkdesk Financial Services Experience Cloud for Banking offre un aperçu des principales fonctionnalités ainsi qu’une présentation guidée de l’interface du produit.

Points forts des fonctionnalités :

• Pre-built integrations with core banking systems and CRMs connect vital customer data including account details and payments for a holistic view of the customer
• Out of the box agent workflows for common banking customer service use-cases speed time to resolution
• Voice biometrics enables a secure and fast way to authenticate the customer’s identity leading to seamless interactions and increased security
• Banking agent workspace surfaces account information, credit card transactions, loan payments, and previous interactions in a single view for increased efficiency
• AI-powered digital and voice chatbots pre-trained in banking understand and respond to common banking use cases while generative AI automatically summarizes each conversation to accelerate your time to value.