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Understanding customer sentiment and intents have previously been time-consuming tasks and limited to only a small sample of interactions—offering an incomplete understanding of customer concerns, needs, and wants.
Talkdesk Interaction Analytics™ is an AI-powered speech and text analytics tool that captures, transcribes, and analyzes every customer interaction across all contact channels, empowering your organization to take the next best action towards a faster and more frictionless customer experience.
Watch our product demo to learn how Talkdesk Interaction Analytics:
- Allows you to apply AI intent models to your interaction data and detect intent and sentiment.
- Helps you to quickly find and analyze interaction transcriptions based on relevant keywords and an overall sentiment score.
- Empowers you to stay on top of critical customer issues by setting keyword-based sensors.
