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Maximise Agent Productivity and Reduce Turnover

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Thanks - the Talkdesk Team.

Surging contact volumes, low agent engagement, high turnover, and difficulty filling open roles — sound familiar? If so, you’re not alone. Contact centres are struggling with an unprecedented talent shortage. Even well-staffed contact centres have an opportunity to drastically improve productivity and performance in the era of hybrid work.
To address these challenges, leading organisations need to combine innovative strategies with cutting-edge technology to hire, develop, and retain high-performing agents more effectively. This on-demand Talkdesk session explores steps your contact centre can take to:
<ul class="text text--16">
<li>Halten Sie durch die Reduzierung der Agentenfluktuation Ihre Kosten unter Kontrolle.</li>
<li>Verbessern Sie die Kundenbetreuung mit KI-gestützten Leistungseinblicken und personalisiertem Coaching.</li>
<li>Erhöhen Sie die betriebliche Effizienz, indem Sie die Auslastung der Agenten optimieren und die Produktivität steigern.</li>
<li>Erstellen Sie Ihren Businesscase für Agentenerlebnis-Investitionen.</li>
</ul>
Plus, get instant access to popular resources from CCW, Blake Morgan, and more that guide you through strategies and best practices to create a strong, frictionless environment for your employees — along with key stats and findings from this session.

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Register and watch the Maximise Agent Productivity and Reduce Turnover – APAC Webinar.

Maximise Agent Productivity and Reduce Turnover

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