ChatGPT and the Future of Customer Service

Join Ben Rigby, Talkdesk SVP and Global Head of Engineering and Product, and Brooke Lynch, CCW Digital’s Senior Analyst to learn how ChatGPT and generative AI is going to fundamentally change our understanding of customer service and the role of the contact center. In this conversation, Ben explains why ChatGPT is so revolutionary and the impact it’s having on natural language processing. He also shares his vision of the role of the customer service agent in the era of generative AI.

Topics include:

• Overview of the core concepts behind ChatGPT and generative AI
• What contact center technology and processes will be most impacted
• How the role of the customer service agent might evolve