Press Release

Talkdesk Ranked #1 in 11 G2 Fall Reports


SAN FRANCISCO–Sept. 7, 2021Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, earned the #1 spot in 11 G2 Fall Reports for 2021, surpassing competitor scores in five key categories. Talkdesk also scooped up 35 G2 badges, including Leader, Highest User Adoption, Best Relationship, Best Support, Best Results, Users Most Likely to Recommend, Best Usability, and Best Estimated Return on Investment. 


Overall, the company is positioned in the Leader quadrant of 25 G2 reports. Talkdesk also remains the record holder among contact center as a service (CCaaS) vendors for the highest number of reviews on the G2 site and has received more than 1,000 five-star ratings. 


“What we appreciate so much about seeing the G2 ratings is knowing Talkdesk customers are proactively offering their feedback,” said Kieran King, chief customer officer, Talkdesk. “Talkdesk is listening and responding by using these insights to identify opportunities to enhance the customer experience and share ideas with our R&D teams that inspire further innovation.”


Talkdesk performance highlights from the G2 Fall 2021 report include:


Telecom Services for Call Centers

  • Talkdesk ranks #1 overall based on G2 Score
  • Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score
  • Talkdesk ranks #1 in the Small-Business Grid based on G2 Score
  • Talkdesk has a G2 Satisfaction Score of 94 out of a possible 100

Contact Center Workforce

  • Talkdesk ranks #1 in the Mid-Market Grid for Relationship
  • Talkdesk ranks #1 in the Mid-Market Grid for Results
  • Talkdesk ranks #1 for Relationship
  • Talkdesk ranks #1 for Usability
  • Talkdesk has a G2 Satisfaction Score of 94 out of a possible 100

Auto Dialer

  • Talkdesk ranks #1 in the Small-Business Grid based on G2 Score
  • Talkdesk ranks #1 for Momentum
  • Talkdesk has a G2 Satisfaction Score of 91 out of a possible 100

Speech Analytics

  • Talkdesk ranks #1 overall based on G2 Score
  • Talkdesk has a G2 Satisfaction Score of 85 out of a possible 100

Contact Center Quality Assurance

  • Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score
  • Talkdesk has a G2 Satisfaction Score of 87 out of a possible 100

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About Talkdesk

Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.


Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  


Media Contact: 


Camille Beasley 

[email protected]

(972) 896-1936