Call Center

Stop Thinking About Your Contact Center as a Cost Center

Stop Thinking About Your Contact Center as a Cost Center
by Melanie Turek

July 30, 2019

min read

Call Center

How Digital Transformation Impacts the Modern Contact Center

Melanie Turek

Melanie Turek is a VP of Research at Frost & Sullivan, where she specializes in the area of connected work. Melanie has been a full-time tele-commuter for 20 years, allowing her to live in small-town Colorado where she skis, bikes, hikes and tries to avoid shoveling snow as much as possible.

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