Talkdesk leads G2 Winter 2021 with highest G2 Scores, more categories than any other CCaaS provider

SAN FRANCISCO — December 15, 2020 — Talkdesk leads the contact center solutions industry in six categories of the G2 Winter 2021; Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software, Best Speech Analytics Software, Best Contact Center Quality Assurance Software and Best Contact Center Knowledge Base. Talkdesk tops all Contact Center as a Service (CCaaS) vendors in total customer reviews on G2 with 1,140 reviews, 35% more than its nearest competitor, and a score of 4.4 out of 5 stars. Talkdesk also earned G2 badges for Best Usability, Most Implementable, and holds the highest cumulative G2 Score in the Small Business, Mid Market and Enterprise segments.

Talkdesk highlights in the G2 Winter 2021 report include:

Best Contact Center Operations Software

• Talkdesk ranks #1 based on G2 Score
• Talkdesk ranks #1 in Popularity score based on user reviews
• Talkdesk has a G2 Satisfaction Score of 95 out of a possible 100

Best Telecom Services for Call Centers Software

• Talkdesk ranks #1 based on G2 Score
• Talkdesk ranks #1 in Popularity score based on user reviews
• Talkdesk has a G2 Satisfaction Score of 93 out of a possible 100

Best Auto Dialer Software

• Talkdesk ranks #1 based on G2 Score
• Talkdesk ranks #1 in Popularity score based on user reviews
• Talkdesk ranks #1 for Easiest to Use
• Talkdesk has the highest G2 Satisfaction Score at 92 out of 100

Best Speech Analytics Software

• Talkdesk ranks #1 based on G2 Score
• Talkdesk ranks #1 in Popularity score based on user reviews
• Talkdesk ranks #1 for Easiest to Use
• Talkdesk has a G2 Satisfaction Score of 94 out of a possible 100

Best Contact Center Quality Assurance Software

• Talkdesk ranks #1 based on G2 Score
• Talkdesk ranks #1 in Popularity based on user reviews
• Talkdesk has a G2 Satisfaction Score of 88 out of a possible 100

Best Contact Center Knowledge Base

• Talkdesk ranks #1 based on G2 Score
• Talkdesk ranks #1 for Easiest to Use
• Talkdesk has a G2 Satisfaction Score of 85 out of a possible 100

“We are proud to lead six impactful categories in this influential report by G2 and see it as further evidence of Talkdesk distancing itself from other CCaaS competitors,” said Tiago Paiva, chief executive officer, Talkdesk. “Talkdesk is purpose-built on a modern, cloud-native architecture for the most flexible and innovative solution available, enabling our customers to make customer experience a competitive advantage.”

Additional Resources: 

• Hear direct from customers why they selected Talkdesk CX Cloud and the difference it has made in their contact centers
• See Talkdesk as a Leader by Gartner in the 2020 Magic Quadrant for Contact Center as a Service (CCaaS) and other recent awards and recognition

Tweet this: .@Talkdesk tops @G2dotcom Winter 2021 reports, leads more categories than any other #CCaaS provider, highest user reviews and earns G2 badges for Best Usability and Most Implementable. https://bit.ly/3oWtMpn

Social Networks:

• Web: https://www.talkdesk.com
• Blog: https://www.talkdesk.com/blog/
• Twitter: https://twitter.com/Talkdesk
• LinkedIn: https://www.linkedin.com/company/talkdesk/
• Facebook: https://www.facebook.com/Talkdesk/
• Instagram: https://www.instagram.com/Talkdesk/

About Talkdesk

Talkdesk® is the cloud contact center for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. 

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

Media Contacts:

Talkdesk Public Relations

[email protected]