Press Release

Talkdesk 20-in-20 campaign earns Public Relations and Marketing Excellence Award

Business Intelligence Group recognizes Talkdesk 20-in-20 campaign for its significant results in raising Talkdesk brand awareness

  • Talkdesk wins PR and marketing award with Talkdesk 20-in-20 campaign
  • Talkdesk 20-in-20 shakes up contact center industry with 20 product introductions in the first 20 weeks of 2020
  • Talkdesk completed its 20-in-20 campaign six weeks early despite the global disruption brought on by the COVID-19 pandemic

SAN FRANCISCO — October 6, 2020 — Talkdesk®, Inc., the cloud contact center for innovative enterprises, is a Public Relations and Marketing Excellence Award winner for the Talkdesk 20-in-20 campaign. The Business Intelligence Group today announced the winners of the 2020 awards which identified the leading agencies and corporate departments who delivered quantifiable business results through marketing and public relations.

“We are excited to be recognized as a 2020 Public Relations and Marketing Award winner by Business Intelligence group and I am very  proud of the Talkdesk marketing team who brought the visionary 20-in-20 campaign to life through hard work, creativity and full funnel marketing,” said Kathie Johnson, chief marketing officer, Talkdesk. “Our 20-in-20 launch represents how Talkdesk is changing the customer experience industry with innovative solutions that make every moment matter for our customers and their customers.”

Talkdesk began 2020 with an ambitious release program, Talkdesk 20-in-20, to revolutionize the contact center industry with 20 product introductions in the first 20 weeks. Talkdesk has built its reputation as an industry disruptor through a rapid pace of innovation which produced more than 600 features to the market over the past 24 months, including 200 patents in 100 days, which paved the way for the 20-in-20 program. Talkdesk 20-in-20 introduced innovative advancements for the customer experience (CX) industry focused on collaboration, customer self-service, customization, digital transformation, employee engagement and proactive communication. Talkdesk completed its 20-in-20 campaign in just 14 weeks—in spite of the socio-economic disruption brought on by the COVID-19 pandemic.

“We are so proud to recognize the work of Talkdesk,” said Maria Jimenez, chief nominations officer, Business Intelligence Group. “All of our winners clearly demonstrated that in order to be successful you must have expertise in the PR and marketing crafts, as well as in business. Congratulations to them all.”

Talkdesk is revolutionizing the customer service market with Talkdesk CX CloudTM the industry’s first and only modern, global end-to-end customer experience solution. By combining enterprise performance at scale with consumer simplicity, CX Cloud allows companies to easily adapt contact center operations to the evolving needs of customers, customer service and sales teams, resulting in increased productivity, customer satisfaction and cost saving. Talkdesk CX Cloud offers a dynamic customer experience platform powered by artificial intelligence (AI), a white-glove approach to comprehensive business services and simple, seamless integration capabilities with more than 60 business tools, including the deepest Salesforce integration. Talkdesk CX Cloud sets a new benchmark for the contact center solutions market with enterprise scalability, security and reliability, backed by the industry’s only 100% uptime Service Level Agreement.

Additional Resources: 

  • Hear direct from customers why they selected Talkdesk CX Cloud and the difference it has made in their contact centers
  • See how Talkdesk Mobile Agent™ enables a remote workforce, engaging with customers anywhere, any time 
  • Check out Talkdesk’s prestigious list of awards and recognition

Tweet this: .@Talkdesk is a PR & Marketing Excellence Award winner for the Talkdesk #20in20 campaign. @BigAwards recognizes exceptional performance and innovative approaches to building brand awareness through marketing and #PR.

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About Talkdesk

Talkdesk® is the cloud contact center for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and YMCA rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry and business award programs, business executives—those with experience and knowledge—judge the programs. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

Media Contacts:

Talkdesk Public Relations

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