Talkdesk ranked #1 overall for Global Contact Center Grid for 4th consecutive season in G2 reports

Holds record among CCaaS vendors for most G2 reviews with more than 1,490 five-star ratings 

SAN FRANCISCO — April 5, 2023 — Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, earned the #1 spot in the G2 Spring Reports 2023 for Overall Global Grid for Contact Centers once again. This is the fourth season in a row where Talkdesk has achieved this top leadership position, Talkdesk earned the #1 spot in 41 reports with this Spring season, surpassing competitor scores in seven key contact center categories. The company also scooped up 82 G2 badges, including Leader, Highest User Adoption, Best Support, Fastest Implementation, Best Relationship, Best Results, Best Usability, Most Implementable, Easiest Admin, Easiest Setup, Users Most Likely to Recommend, Best Meet Requirements, and Best Estimated ROI.

Overall, the company is positioned in the Leader quadrant of 30 G2 reports. Talkdesk also remains the record holder among contact center as a service (CCaaS) vendors for the highest number of reviews on the G2 site and has received more than 1,490 five-star ratings.

Talkdesk performance highlights from the G2 Spring 2023 report include:

Contact Center 

• Talkdesk ranks #1 Overall based on G2 Score 
• Talkdesk ranks #1 in Enterprise, Regional, Mid-Market and Small Business Grids based on G2 Score
• Talkdesk has a G2 Satisfaction Score of 96 out of a possible 100

Call Center Infrastructure

• Talkdesk ranks #1 Overall based on G2 Score
• Talkdesk has a G2 Satisfaction Score of 94 out of a possible 100

Contact Center Knowledge Base

• Talkdesk ranks #1 for Usability and Most Implementable
• Talkdesk has a G2 Satisfaction Score of 90 out of a possible 100

Contact Center Workforce

• Talkdesk ranks #1 for Usability, Relationship and Easiest to use
• Talkdesk ranks #1 in the Europe Regional Grid based on G2 Score
• Talkdesk has a G2 Satisfaction Score of 97 out of a possible 100

Auto Dialer

• Talkdesk ranks #1 in Small Business Grids based on G2 Score
• Talkdesk has a G2 Satisfaction Score of 92 out of a possible 100

Speech Analytics

• Talkdesk ranks #1 Overall and Mid-Market Grids based on G2 Score
• Talkdesk ranks #1 for Usability and Best results

Contact Center Quality Assurance

• Talkdesk ranks #1 Overall, Enterprise and Mid-Market based on G2 Score
• Talkdesk has a G2 Satisfaction Score of 92 out of a possible 100

Additional Resources: 

• See Talkdesk named a Leader by Gartner in the 2022 Magic Quadrant for Contact Center as a Service (CCaaS) and as a Customers’ Choice in the 2023 Gartner Peer Insights “Voice of the Customer” for CCaaS
• Read the recent announcement on the appointment of Andrew Dobrov as Talkdesk CCO 
• Hear directly from customers on why they selected Talkdesk CX Cloud and the difference it has made in their contact centers
• Uncover opportunities to learn from peers, share best practices, and influence the Talkdesk product roadmap by joining the Talkdesk Community 

Social Networks:

• Talkdesk Community: https://www.talkdesk.com/customer-community 
• Blog: https://www.talkdesk.com/blog/ 
• Twitter: https://twitter.com/Talkdesk 
• LinkedIn: https://www.linkedin.com/company/talkdesk/ 
• Facebook: https://www.facebook.com/Talkdesk/ 
• Instagram: https://www.instagram.com/Talkdesk/ 

About Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Media Contact:

Talkdesk Public Relations

[email protected]