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Talkdesk Announces 2022 CX innovator Award Winners

Highlighting companies that have championed and reshaped their customer experience using Talkdesk technology

SAN FRANCISCO–Oct. 12, 2022Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, today announced the winners of its third annual CX Innovator Awards, which recognize companies who have leveraged Talkdesk technology over the past year to reshape their customer experience (CX) and gain a competitive advantage. 

CX Innovator Award winners and honorable mentions were selected by an independent judging panel of industry analysts. This year’s winners represent a broad range of industries. The awards also feature a new Artificial Intelligence (AI) Innovator category to spotlight the growing role of AI within the tools and processes companies use every day to help automate customer self-service, empower agents, mitigate fraud, and more. Following is the complete list of 2022 honorees:

The Talkdesk People’s Choice Award 

  • Alignment Health and Hunter Douglas

Prémio CX Innovator  

  • North America: WaFd Bank and Alorica (tied); Honorable Mention: University of Iowa
  • Europe and Middle East: Indie Campers
  • Latin America: Banco Azteca
  • Asia Pacific: Whitehat Jr

Prémio CX Ecosystem 

  •; Honorable Mention: WaFd Bank

Prémio AI Innovator

  • Carbon Health; Honorable Mentions: WaFd Bank and Humach (tied)

Prémio CX Digital Transformation 

  • Indie Campers and LegalShield (tied); Honorable Mention: Glintt

Prémio CX Rookie of the Year 

  • Carbon Health; Honorable Mention: LegalShield

Prémio CX Business Impact 

  •; Honorable Mention: Gant Travel

Prémio CX Revenue Leader 

  • JK Moving

Prémio CX Social Impact 

  • JK Moving and Patagonia (tied)


  • MaxorPlus, IndieCampers, and HomeToGo

“Congratulations to all of the winners of the 2022 CX Innovator Awards,” said Charanya Kannan, chief product, engineering & customer officer, Talkdesk. “It’s exciting to peek behind the scenes and see how so many diverse organizations are reimagining the customer experience and using the contact center to drive measurable business outcomes. Each of this year’s recipients could teach a master class in CX transformation. Their stories will inspire and offer best practices for any company embarking on the CX journey or looking to level up.”

Learn more about the companies being recognized as winners and honorable mentions on the CX Innovators

Recursos adicionais: 

Redes sociais.

Acerca da Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. 

A Talkdesk é uma marca registada da Talkdesk, Inc. Todos os nomes de produtos e empresas são trademarks™ ou marcas registadas® dos seus respetivos titulares. A sua utilização não implica qualquer afiliação ou endosso por parte dos mesmos.  

Contacto para a comunicação social: 

Camille Beasley 

[email protected]

(972) 896-1936