Press Release

Talkdesk receives 2021 Contact Center Technology Award from CUSTOMER Magazine

Talkdesk CX Cloud honored for improving the customer experience  

SAN FRANCISCO — Sept. 16, 2021Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, announced today that TMC, a global, integrated media company, has named Talkdesk CX Cloud™ as a 2021 Contact Center Technology Award winner, presented by CUSTOMER Magazine.

Congratulations to Talkdesk for being awarded a 2021 CUSTOMER Magazine Contact Center Technology Award. Talkdesk CX Cloud has been selected for demonstrating innovation, quality, and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

In a world of digital connections, the customer is everything and every conversation is a moment that matters. Talkdesk CX Cloud, an end-to-end customer experience solution, helps organizations connect those moments into customer relationships that are personalized, productive, and profitable. Combining enterprise scale with consumer simplicity, and leveraging advanced capabilities like artificial intelligence and automation, Talkdesk CX Cloud enables businesses everywhere to deliver better experiences through any channel, with unprecedented speed, agility, scale, and security.

This 16th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Since 1982, CUSTOMER Magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit

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About Talkdesk

Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

Media Contact: 

Talkdesk Public Relations

[email protected]