Unlocking enterprise-level CX for small businesses

I started Talkdesk to make customer experiences better, and today, that mission is stronger than ever. Talkdesk powers some of the world’s most recognized brands. But like many businesses in their early days, Talkdesk started small. Because of that, I know great customer service shouldn’t depend on how big you are. It’s about how well you serve your customers.

Every company, big or small, can deliver exceptional service through cutting-edge technology, and this vision guides everything we do at Talkdesk. Technology gets better every day, but not everyone can access it easily. Small businesses often miss the tools they need to unlock their full potential. It’s time we change that.

Today’s customers want excellent service. They also want up-front information and options on how they connect with businesses. Innovations like AI-powered support, automation, and omnichannel experiences are necessary to meet their expectations. However, many small businesses are still operating with legacy tools, outdated phone systems, fragmented email chains, and manual processes. Some have no dedicated tools at all. If we truly believe that great customer service should be universal, then we must make these powerful capabilities available to all businesses, not just the Fortune 500. Technology should serve everyone equally, and customer service tools should be simple, accessible, and affordable without an IT department or months of complicated setups.

I’m proud to introduce Talkdesk Express, a platform designed specifically for small businesses that strive to serve their customers and compete at the highest level. And launching it today, during Small Business Month, feels so meaningful. Talkdesk Express gives small businesses the same sophisticated AI, automation, and omnichannel support that have traditionally been exclusive to the world’s largest enterprises.

Talkdesk Express empowers every small business to have a customer experience solution that is:

• Unified. An intuitive interface to manage all interactions—calls, chats, texts, emails, and others—in one unified platform.

• Intelligent. AI is natively integrated throughout the platform. Solutions like Autopilot automate and resolve routine customer inquiries, freeing live agents to focus on more complex conversations. A smart routing system ensures that every customer is connected to the right agent, the first time.

• Effortless. Forget lengthy implementations and the need for a dedicated technical team. The setup process is so easy that businesses can be up and running in minutes.

• Flexible. Pay as you go, but start with 25 licenses and $100 in credit for free—because investing in growth shouldn’t come with barriers.

In short, we’re unlocking access to powerful, enterprise-grade technology so that businesses of every size can build loyalty, drive growth, and deliver memorable customer experiences.

The distinction between a small business and a large enterprise is fading, especially from the customer’s perspective. People expect fast service that feels personal and easy. And now, for the first time, the technology is ready, available, and affordable. Just as importantly, small businesses are ready too. They are resilient, adaptive, and deeply committed to serving their communities and customers. That’s why the right partner is key to help them unlock their full potential.

Talkdesk started as a small business. We know the late nights, the bold risks, and the thrill of every new customer win. We understand what it takes to build a successful company from nothing. Talkdesk Express invites you to dream bigger, serve your customers better, and grow faster than you thought possible. You deserve the best tools—not someday, but today.

To every small business owner: thank you. You push innovation forward and lead with purpose. At Talkdesk, we haven’t forgotten our own roots; we know it takes strength and vision to build and grow. That’s why we created Talkdesk Express—for you.

Try it now and see what happens when powerful technology meets unstoppable ambition.