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Delight your customers with Talkdesk and Salesforce

Peri McDonald

By Peri McDonald

0 min read

Talkdesk Salesforce Integration

Talkdesk and Salesforce know that every interaction matters in acquiring and supporting your customers

Customers are contacting companies more and expecting a higher level of service. According to a survey by Accenture, 93% of customers agree that they expect every interaction with a company to be excellent. This means every touchpoint must be personal, timely and helpful. Meeting these expectations requires a comprehensive view of the customer and being accessible on their preferred channel at any time.

Talkdesk, the cloud contact center for innovative enterprises, and Salesforce, the industry’s leading CRM system, have been partnering since 2016 to not only meet but exceed customer expectations.

With nearly 700 reviews and an average rating of 4.7 stars, Talkdesk for Salesforce is a leading contact center application on Salesforce AppExchange, which offers thousands of solutions that address every business challenge. The AppExchange empowers businesses to extend the functionality of Salesforce across every department and industry.

Talkdesk offers the contact center as a service (CCaaS) industry’s deepest integration into Salesforce. Together we provide full omnichannel capabilities, powerful automations and bi-directional data syncs that reduce manual entry efforts to streamline work and make it easy to keep focus on what really matters—delighting customers.

“Customers expect to have every interaction personalized and their issues addressed immediately,” says Salesforce’s Vincent Pham, director of Service Cloud product management. “The close integration of Salesforce and Talkdesk makes it easier to break down information silos and provide agents with the information they need to deliver contextual, personalized experiences.”

Talkdesk for Salesforce empowers service and support teams to address ever-changing customer needs, through:

  • Seamless integration
  • Industry-leading automation framework
  • Full integration with omnichannel
  • Unified comprehensive reporting
  • Intelligent routing
  • Proactive outbound engagement

Our partnership with Salesforce is deeply rooted in our mutual desire to help our customers deliver amazing experiences to their customers. We know that customer expectations are rising and that every interaction is an opportunity to deliver delight and build brand love. Our tight product integration allows service and sales personnel to understand their customer while addressing their needs in real-time.

Join Vincent Pham, director of Service Cloud product management at Salesforce, and me, Peri McDonald, vice president of customer and partner marketing at Talkdesk, to learn how integrating Salesforce and Talkdesk will equip your team to deliver personalized experiences throughout your customer journey.

Delivering Exceptional CX with Talkdesk for Salesforce

Delivering Exceptional CX with Talkdesk for Salesforce


Peri McDonald

Peri McDonald

Peri McDonald has spent her career building relationships with Customers and Partners - she loves being creative and helping everyone win while building inspired teams. In her spare time, Peri enjoys showing her kids the world and is often found with coffee in hand and a kid or a book in her lap.